Restaurant Assistant Manager

Concord, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-established fast-casual restaurant chain that prides itself on creating a vibrant dining atmosphere where guests can enjoy delicious food and have a memorable experience with friends and family. Known primarily for its chicken wings, chicken fingers, and signature sauces, Zaxbys has cultivated an enthusiastic following by combining high-quality meals with excellent customer service. The company has earned a reputation not just as a restaurant but as a community hub where eating out is fun, engaging, and rewarding. This culture of enjoyment extends not only to customers but also to its employees, who are valued as integral members of the Zaxbys family. Work at Zaxbys is described as an exceptionally positive experience due to the company's commitment to fostering a supportive, inclusive, and rewarding work environment.

The Assistant Manager role at Zaxbys is a pivotal leadership position designed to ensure that each restaurant consistently delivers excellent guest experiences while maintaining operational excellence. Assistant Managers directly oversee the daily restaurant operations, ensuring that the team enforces all company policies, procedures, and safety standards. This role involves not only managing day-to-day tasks but also nurturing and developing team members through ongoing training and coaching. Assistant Managers at Zaxbys play a key role in creating a positive workplace culture by promoting teamwork, recognizing achievements, and encouraging professional growth. They manage scheduling, delegate responsibilities, and resolve any guest or staff issues in a friendly, timely manner.

Importantly, this position offers a great compensation package including quarterly bonuses up to 12% of annual earnings, free meals on shift, 50% off meals when off shift, paid time off, holidays, and training. Employees gain early access to their pay and can participate in recognition and referral programs. There are many opportunities to advance within the company, benefiting from Zaxbys’ strong investment in career development.

In addition, Zaxbys offers comprehensive benefits such as medical, dental, and vision insurance, health savings account options, short- and long-term disability coverage, employer-paid life insurance, and a generous 401(k) retirement plan with employer matching contributions. These benefits demonstrate the company’s commitment to the overall well-being of its employees.

Overall, the Assistant Manager at Zaxbys is a highly rewarding role for individuals seeking to grow their leadership skills in a fast-paced, friendly, and dynamic restaurant environment. Candidates who thrive in a team-oriented culture, enjoy motivating others, and have a passion for delivering exceptional guest service should consider this opportunity. Joining Zaxbys means becoming part of a thriving business that values hard work, innovation, and positive impact on its employees and the communities it serves.

Job Requirements

Must be 18 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan, Food Safety Certification and Manager Certification, and any additional training required by Zax LLC
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to your General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Ensure processes, policies, and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly