Restaurant Assistant Manager

Powell, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a renowned fast-casual restaurant chain that prides itself on creating memorable dining experiences centered around quality food and a vibrant atmosphere. Known primarily for its chicken wings, chicken fingers, and signature sauces, Zaxbys has expanded its presence across numerous states, offering guests not just a meal but an enjoyable place to unwind, socialize, and create lasting memories. The company emphasizes a strong team environment as much as it focuses on delivering excellent service to its customers. This focus on both guest satisfaction and employee satisfaction has cultivated a workplace culture that promotes growth, fun, and collaboration.

The role of Assistant Manager at Zaxbys is integral to maintaining these standards and ensuring the day-to-day operations run smoothly. Assistant Managers are responsible for overseeing restaurant activities and supporting the General Manager in upholding operational protocols. They play a critical role in coaching, training, and developing the team so that every guest receives exceptional service. This position requires someone with leadership capabilities, a passion for people, and a keen eye for detail to supervise various aspects such as staff scheduling, compliance with food safety regulations, and maintaining cleanliness and quality standards.

This position is designed for those who are eager to contribute to a dynamic fast-paced environment while advancing their career within the hospitality industry. With 1-3 years of management experience preferred and a background in restaurant management being a plus, the Assistant Manager functions as a key part of the leadership team. The company offers competitive benefits including bonus potentials of up to 12% of annual earnings, paid training, free meals on shift, and opportunities for advancement. Assistant Managers at Zaxbys also benefit from comprehensive health insurance packages that cover medical, dental, and vision care, as well as other important resources like a 401(k) plan with employer matching.

Working at Zaxbys means joining a brand that values diversity, teamwork, and a culture of mutual respect. The role not only involves operational responsibilities but also demands employing outstanding interpersonal skills to foster a positive work environment and to effectively handle guest and team member concerns. Candidates will be expected to manage performance, coach employees, and maintain safety and operational standards compliant with all laws and company policies. The Assistant Manager is pivotal in ensuring that every aspect of restaurant operations runs efficiently and effectively, contributing to Zaxbys' reputation as a top dining destination and an outstanding place to work.

Job Requirements

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan, Food Safety Certification and Manager Certification, any additional training required by Zax LLC
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to your General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Ensure processes, policies, and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly