Restaurant Assistant Manager

Concord, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.00 - $22.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Paid training

Early Access to Pay

Recognition Program

Employee Referral Program

Opportunities to Advance

free meals on shift

50% off meals off shift

bonus potential

Job Description

Zaxbys is a renowned fast-casual restaurant chain dedicated to providing great food, fun environments, and memorable experiences for guests. Known widely for their chicken dishes and exceptional customer service, Zaxbys has cultivated a brand that emphasizes not only flavor and quality but also a vibrant, enjoyable atmosphere where friends and family can gather and make lasting memories. With locations across multiple states, this expanding company is continually seeking passionate individuals to join their team and help uphold their standards of excellence. Zaxbys prides itself on being an inclusive and supportive workplace where employees are valued, develop professionally, and have opportunities to advance their careers. This commitment to employee satisfaction is seen through various programs including bonuses, paid training, and a robust recognition and referral system.

The role of Assistant Manager at Zaxbys involves overseeing the daily operations of a restaurant to ensure that guests receive outstanding service and quality food in a clean, safe environment. This position requires a leader who can inspire and coach team members, maintain high operational standards, and ensure compliance with corporate policies and local regulations. Assistant Managers are integral to the success of each location, working closely with the General Manager to foster a positive culture and team morale. Responsibilities include managing scheduling, handling guest concerns, enforcing food safety and health regulations, and maintaining accurate operational records. The role offers a starting wage between $18.00 and $22.00 per hour along with quarterly bonus potential of up to 12% of annual earnings. Working as an Assistant Manager at Zaxbys means being part of a supportive team focused on growth, success, and delivering exceptional guest satisfaction.

Job Requirements

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan, Food Safety Certification and Manager Certification, and any additional training required by Zax LLC
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to your General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Ensure processes, policies, and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly