Restaurant Assistant Manager

Durham, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a leading fast-casual restaurant chain known for its dedication to providing fantastic food, fun environments, and memorable guest experiences. Established with a passion for great food and exceptional customer service, Zaxbys has grown to become a popular dining destination, recognized for its signature chicken dishes and welcoming atmosphere. The company prides itself not only on serving delicious meals but also on creating an engaging place for friends and families to gather and enjoy their time together. More than just a restaurant, Zaxbys emphasizes a culture that inspires team members to grow, succeed, and have fun while delivering outstanding service.

The role of Assistant Manager at Zaxbys is vital in maintaining the smooth operation of the restaurant while ensuring that guests consistently receive excellent experiences. Assistant Managers are entrusted with overseeing daily restaurant functions, managing teams, and enforcing operational standards that align with company policies. This leadership position demands a dynamic individual who can inspire, mentor, and lead team members to exceed guests' expectations and uphold the brand’s reputation. As part of a supportive and collaborative environment, Assistant Managers receive comprehensive training including food safety certification and development programs. They also benefit from quarterly bonus potentials, paid time off, holidays, and various employee recognition initiatives. This position offers a rewarding career path within a popular restaurant company with opportunities for advancement, a flexible work schedule, and an emphasis on work-life balance. If you are passionate about management in the fast-casual dining sector and enjoy fostering positive team dynamics, Zaxbys offers an ideal place to build your career.

Job Requirements

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan, Food Safety Certification and Manager Certification, any additional training required by Zax LLC
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to your General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints, concerns, and injuries timely and in a friendly and respectful manner
Ensure processes, policies, and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly