Restaurant Assistant Manager

Douglasville, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.00 - $22.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Paid training

Early Access to Pay

Recognition Program

Employee Referral Program

bonus potential

Job Description

Zaxbys is a well-regarded fast-casual restaurant chain known for its distinctive chicken dishes, friendly atmosphere, and commitment to delivering exceptional dining experiences. Founded in 1990, Zaxbys has grown to become a beloved brand throughout the United States, characterized by its unique sauces, fresh ingredients, and an inviting environment where guests can enjoy meals with family and friends. The company prides itself on not just being a place to eat but also a place to have fun, celebrate, and create lasting memories. Zaxbys commits to fostering a vibrant workplace culture that empowers its team members to grow professionally and personally within a supportive community. The brand’s expansion reflects its steady popularity and dedication to excellence in both service and food quality, making it an appealing employer with a dynamic work environment and growth opportunities.

The Assistant Manager role at Zaxbys plays a crucial part in maintaining the high standards of operational excellence the company is known for. This position offers competitive pay ranging from $19.00 to $22.00 per hour, reflecting the responsibility and impact the Assistant Manager has on the daily restaurant operations. The Assistant Manager ensures that the restaurant consistently delivers outstanding guest experiences by upholding all food safety, service, and cleanliness standards. This role involves supervising the team daily, providing coaching and leadership, and managing schedules to ensure smooth shifts. A primary focus is on developing team members through training, mentoring, and recognizing achievements to boost morale and productivity. Assistant Managers must adhere strictly to company policies, local regulations, and health guidelines, ensuring compliance while fostering a positive, safe working environment.

Beyond operational management, this role requires a strong commitment to guest satisfaction by promptly and respectfully handling complaints and concerns. The Assistant Manager also collaborates with the General Manager for performance management tasks such as reviews and strategic goal setting. This position offers a unique opportunity for individuals who are passionate about restaurant management and team development to advance their careers within a reputable and employee-focused company. Moreover, the role encourages flexibility and innovation by allowing Assistant Managers to exceed typical job expectations. Zaxbys supports its managers with paid training, bonuses, and comprehensive benefits, including medical, dental, vision insurance, and a 401(k) plan with an employer match program. This creates a rewarding and secure working environment dedicated to the success and satisfaction of both employees and guests.

Job Requirements

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred
Successful completion of background check

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan
Complete food safety certification and manager certification
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to your General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Ensure processes, policies, and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly