Restaurant Assistant Manager

Concord, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.00 - $22.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Paid Time Off

Paid holidays

Paid training

bonus potential

free meals on shift

Meal discount off shift

Early Access to Pay

Recognition Program

Employee Referral Program

Opportunities to Advance

Job Description

Zaxbys is a prominent fast-casual restaurant chain known for its distinct chicken dishes, vibrant atmosphere, and commitment to exceptional customer service. Founded with a passion for high-quality food and convivial dining experiences, Zaxbys has grown into a beloved brand across the United States. The company prides itself on creating a welcoming environment where guests not only enjoy great meals but also share memorable moments with family and friends. Zaxbys values its team members greatly, fostering a workplace culture that emphasizes fun, respect, and professional growth. The restaurant operates under strong franchising principles and offers numerous opportunities for career advancement within the organization.

As Zaxbys continues to expand, the Assistant Manager position plays a critical role in maintaining the high standards and dynamic culture that define the brand. This role is responsible for overseeing daily restaurant operations to ensure excellent guest experiences, operational efficiency, and team development. Serving as a liaison between the team and management, the Assistant Manager ensures that all staff members adhere to company policies, processes, and safety requirements. This position is hourly, with a pay range of $19.00 to $22.00 per hour, reflecting the importance of leadership quality and operational competency.

The Assistant Manager is deeply involved in training and mentoring team members, promoting a positive and productive work environment. This role requires a hands-on leader who can balance guest satisfaction with operational responsibilities, including scheduling, inventory management, and enforcing food safety standards. The Assistant Manager’s commitment to upholding Zaxbys' operational standards is essential for driving store success and fostering a culture where team members are motivated to perform at their highest potential.

In addition to routine management duties, the Assistant Manager has opportunities to earn bonuses up to 12% of annual earnings, participate in paid time off and holidays, and benefit from diverse employee programs such as free meals on shift and discounts off shift. The company also offers extensive benefits including medical, dental, vision insurance, and a 401(k) plan with employer match, supporting the overall well-being of its employees.

This dynamic position offers the chance to grow within a thriving company known for fun, fast-paced, and rewarding restaurant experiences. Ideal candidates will exhibit strong leadership, organizational skills, and a proactive approach to solving challenges, ensuring that both guests and employees have exceptional daily experiences at Zaxbys.

Job Requirements

Must be 18 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan, food safety certification and manager certification, any additional training required by Zax LLC
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
ensure team members receive proper training including ongoing coaching and development
create an effective work schedule following company standards and local laws
plan and delegate shift assignments including communicating expectations and adjusting as needed
supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
ensure service, product quality, and cleanliness standards are consistently upheld
communicate performance concerns to your General Manager
assist with performance reviews and mentor and develop team members
create and maintain a positive culture and healthy team morale through recognition and leading by example
handle and report guest and team member complaints, concerns, and injuries timely and in a friendly and respectful manner
ensure processes, policies, and procedures are properly followed throughout daily operations
maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to your General Manager and District Manager
escalate other concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly