Restaurant Assistant Manager

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.00 - $22.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-established restaurant chain known for its delicious chicken wings, fingers, sandwiches, and salads, dedicated to providing guests with memorable dining experiences. Founded with a vision to deliver not only great food but also a fun and friendly atmosphere, Zaxbys has become a popular destination for people looking to enjoy quality meals with friends and family. The company has grown significantly over the years, expanding its presence across numerous locations while maintaining a strong commitment to operational excellence and customer satisfaction. As an organization, Zaxbys values its employees and strives to create a work environment that fosters growth, teamwork, and recognition. Their dedication to employee development and maintaining a positive culture is reflected in the comprehensive training programs and various benefits offered to team members.

This role is for an Assistant Manager position at Zaxbys, offering an hourly pay range of $19.00 to $22.00. Assistant Managers play a crucial role in the restaurant's success by overseeing daily operations, ensuring that all team members adhere to established policies, procedures, and standards. This leadership role involves managing staff schedules, coaching employees to reach their full potential, and maintaining high levels of service quality and cleanliness. The Assistant Manager is responsible for enhancing guest experiences by supporting team members with training and development and leading by example to foster an engaging and positive work culture.

Additional responsibilities include handling guest and team member concerns professionally, ensuring compliance with safety and legal guidelines, and supporting the General Manager with performance reviews and other administrative duties. Zaxbys prioritizes employee growth, offering opportunities for advancement along with bonus potential, paid time off, holidays, and exclusive meal discounts. The brand emphasizes a balance of fun and hard work, making it an attractive workplace for individuals passionate about restaurant management and guest satisfaction.

Job Requirements

Sit, stand, and walk continuously
occasionally stoop, bend, crouch, or climb, including the use of ladders
frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
continuous use of hands and wrists for grasping and fine manipulation
communicate proficiently through speech, reading, and writing
maintain effective audio-visual discrimination and perception to observe and respond to the environment
work in an environment that features hot and cold temperature variations and exposure to food allergens
operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan, food safety certification and manager certification, and any additional training required by Zax LLC
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
ensure team members receive proper training including ongoing coaching and development
create an effective work schedule following company standards and local laws
plan and delegate shift assignments including communicating expectations and adjusting as needed
supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
ensure service, product quality, and cleanliness standards are consistently upheld
communicate performance concerns to your General Manager
assist with performance reviews and mentor and develop team members
create and maintain a positive culture and healthy team morale through recognition and leading by example
handle and report guest and team member complaints, concerns, and injuries timely and in a friendly and respectful manner
ensure processes, policies, and procedures are properly followed throughout daily operations
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to your General Manager and District Manager
escalate other concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly