Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
HSA Option Available
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer Paid Life Insurance
401(k) with employer match
Job Description
Zaxbys is a rapidly expanding restaurant chain widely recognized for its commitment to delivering a unique dining experience centered around fun, great food, and a welcoming atmosphere. Known for their chicken-focused menu and Southern-style sides, Zaxbys has cultivated a loyal customer base by providing a place not just to eat but to gather and enjoy time with friends and family. As a company, Zaxbys prides itself on creating an indescribably great workplace environment for team members, emphasizing teamwork, growth opportunities, and strong community connections. They offer competitive employment opportunities including bonus potential, paid time off, and comprehensive benefits to support their staff.
Within this growing company, the role of Assistant Manager is crucial in ensuring that restaurant operations run smoothly while delivering exceptional guest experiences. An Assistant Manager at Zaxbys oversees the daily functions of the restaurant, leading the team in adhering to operational policies, service standards, and safety regulations. This leadership position demands not only operational knowledge but also people management skills, coaching abilities, and a dedication to fostering a positive workplace culture. The Assistant Manager acts as a key support to the General Manager, helping to train and develop staff, maintain high levels of cleanliness and product quality, and address any guest or team member concerns professionally and promptly.
The position includes responsibilities such as completing mandatory training programs including the Zaxbys Assistant Manager Development Plan and certification in food safety and management. The Assistant Manager is tasked with creating efficient work schedules in accordance with company guidelines and legal requirements and delegating shift assignments to ensure optimal coverage. Enforcing compliance with all federal, state, local laws, and franchise policies is a core aspect of the role. This position also requires a proactive approach to safety and risk management, ensuring all team members follow safety protocols and that any incidents are reported immediately.
Leading by example, the Assistant Manager contributes to maintaining a healthy team morale through recognition initiatives and effective communication. The role is demanding yet rewarding, offering opportunities for career advancement within Zaxbys. The company further supports its team with competitive pay structures including quarterly bonuses up to 12% of annual earnings, free meals during shifts, and 50% discounts on meals off shifts. Employees benefit from paid holidays, paid training, early access to pay, and various recognition and referral programs.
Zaxbys also provides an impressive benefits package for eligible employees, including medical, dental, and vision insurance coverage, short-term and long-term disability insurance, employer-paid life insurance, and a 401(k) plan with employer matching contributions. This comprehensive support extends to health savings account options and additional eligibility perks, underscoring the company’s commitment to employee well-being.
Working as an Assistant Manager at Zaxbys means joining a dynamic team where flexibility, leadership, and a customer-centric mindset are paramount. Candidates must possess leadership qualities, organizational skills, and the ability to work cooperatively with others in a fast-paced restaurant environment. The company seeks individuals with 1-3 years of management experience, preferably within restaurant operations, and the ability to work flexible hours including nights, weekends, and holidays. The role demands physical capabilities such as standing for extended periods, lifting weights up to 50 pounds, and safely operating kitchen equipment.
Aspiring Assistant Managers at Zaxbys will find a challenging yet supportive environment that encourages professional growth, accountability, and excellence in service. This role is perfect for motivated leaders eager to make an impact while advancing their careers within a respected and growing restaurant franchise.
Within this growing company, the role of Assistant Manager is crucial in ensuring that restaurant operations run smoothly while delivering exceptional guest experiences. An Assistant Manager at Zaxbys oversees the daily functions of the restaurant, leading the team in adhering to operational policies, service standards, and safety regulations. This leadership position demands not only operational knowledge but also people management skills, coaching abilities, and a dedication to fostering a positive workplace culture. The Assistant Manager acts as a key support to the General Manager, helping to train and develop staff, maintain high levels of cleanliness and product quality, and address any guest or team member concerns professionally and promptly.
The position includes responsibilities such as completing mandatory training programs including the Zaxbys Assistant Manager Development Plan and certification in food safety and management. The Assistant Manager is tasked with creating efficient work schedules in accordance with company guidelines and legal requirements and delegating shift assignments to ensure optimal coverage. Enforcing compliance with all federal, state, local laws, and franchise policies is a core aspect of the role. This position also requires a proactive approach to safety and risk management, ensuring all team members follow safety protocols and that any incidents are reported immediately.
Leading by example, the Assistant Manager contributes to maintaining a healthy team morale through recognition initiatives and effective communication. The role is demanding yet rewarding, offering opportunities for career advancement within Zaxbys. The company further supports its team with competitive pay structures including quarterly bonuses up to 12% of annual earnings, free meals during shifts, and 50% discounts on meals off shifts. Employees benefit from paid holidays, paid training, early access to pay, and various recognition and referral programs.
Zaxbys also provides an impressive benefits package for eligible employees, including medical, dental, and vision insurance coverage, short-term and long-term disability insurance, employer-paid life insurance, and a 401(k) plan with employer matching contributions. This comprehensive support extends to health savings account options and additional eligibility perks, underscoring the company’s commitment to employee well-being.
Working as an Assistant Manager at Zaxbys means joining a dynamic team where flexibility, leadership, and a customer-centric mindset are paramount. Candidates must possess leadership qualities, organizational skills, and the ability to work cooperatively with others in a fast-paced restaurant environment. The company seeks individuals with 1-3 years of management experience, preferably within restaurant operations, and the ability to work flexible hours including nights, weekends, and holidays. The role demands physical capabilities such as standing for extended periods, lifting weights up to 50 pounds, and safely operating kitchen equipment.
Aspiring Assistant Managers at Zaxbys will find a challenging yet supportive environment that encourages professional growth, accountability, and excellence in service. This role is perfect for motivated leaders eager to make an impact while advancing their careers within a respected and growing restaurant franchise.
Job Requirements
- Complete all training requirements including Zaxbys Assistant Manager Development Plan and Food Safety Certification and Manager Certification
- Enhance guest experiences by ensuring team members satisfy and exceed guest expectations
- Ensure team members receive proper training including ongoing coaching and development
- Create an effective work schedule following company standards and local laws
- Plan and delegate shift assignments including communicating expectations and adjusting as needed
- Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
- Ensure service, product quality, and cleanliness standards are consistently upheld
- Communicate performance concerns to General Manager
- Assist with performance reviews and mentor and develop team members
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
- Ensure processes, policies, and procedures are properly followed throughout daily operations
- Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- Maintain compliance with federal, state, and local laws and guidelines
- Utilize management tools and keep neat, accurate, and current records
- Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- Ensure the team works safely and follows all safety guidelines and procedures
- Immediately report all human resources and risk management concerns to General Manager and District Manager
- Escalate other concerns to supervisor when appropriate
- Perform all duties necessary to ensure restaurant operations function properly
Job Qualifications
- Must be 18 years of age or older
- Must have a valid driver’s license, vehicle insurance, and reliable transportation
- Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
- 1-3 years management experience required
- Restaurant management experience preferred
Job Duties
- Complete all training requirements including Zaxbys Assistant Manager Development Plan and Food Safety Certification and Manager Certification
- Enhance guest experiences by ensuring team members satisfy and exceed guest expectations
- Ensure team members receive proper training including ongoing coaching and development
- Create an effective work schedule following company standards and local laws
- Plan and delegate shift assignments including communicating expectations and adjusting as needed
- Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
- Ensure service, product quality, and cleanliness standards are consistently upheld
- Communicate performance concerns to General Manager
- Assist with performance reviews and mentor and develop team members
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
- Ensure processes, policies, and procedures are properly followed throughout daily operations
- Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- Maintain compliance with federal, state, and local laws and guidelines
- Utilize management tools and keep neat, accurate, and current records
- Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- Ensure the team works safely and follows all safety guidelines and procedures
- Immediately report all human resources and risk management concerns to General Manager and District Manager
- Escalate other concerns to supervisor when appropriate
- Perform all duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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