Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid holidays
Dental Insurance
Health savings account
Health Insurance
Referral program
Paid training
Disability insurance
401(k) matching
Paid Time Off
Opportunities for advancement
Vision Insurance
Life insurance
Job Description
Zaxbys is a renowned fast-casual restaurant chain specializing in chicken wings, chicken fingers, sandwiches, and salads. With a strong commitment to providing an inviting atmosphere and memorable dining experiences, Zaxbys has carved out a niche in the competitive quick-service restaurant industry. Known not just for its delicious food but also for its company culture, Zaxbys emphasizes fun, teamwork, and hospitality both for its guests and employees. Founded in 1990, Zaxbys has grown steadily, expanding its footprint across numerous states, continually celebrating its dedication to quality, community involvement, and employee satisfaction.
As a Zaxbys team member, you become part of a vibrant culture that values each individual’s contribution while striving to deliver exceptional guest service. The environment is dynamic and fast-paced, ideal for those looking to develop professionally while working in a supportive setting that encourages growth and leadership. Zaxbys prides itself on its comprehensive training programs and strong leadership development plans, making it a great place to advance your career in the hospitality industry.
The Assistant Manager role at Zaxbys is an exciting leadership position designed for individuals passionate about restaurant management and guest service excellence. Assistant Managers play a key role in ensuring that the restaurant operates efficiently and maintains high standards of quality and customer care. They support the General Manager by overseeing daily operations, managing team members, and ensuring compliance with company policies and food safety regulations. This role requires a balance of hands-on management, strategic planning, and interpersonal skills to motivate team members and deliver excellent guest experiences consistently.
In this position, you will be responsible for training and mentoring employees, managing scheduling, and reinforcing safety and cleanliness standards throughout the restaurant. Assistant Managers are also instrumental in fostering a positive work environment by recognizing team achievements, addressing performance issues, and maintaining open communication channels. Furthermore, they handle guest and team member concerns tactfully and efficiently, ensuring that the operation runs smoothly and meets all corporate and legal requirements.
Zaxbys offers competitive compensation including bonus incentives up to 12% of annual earnings paid quarterly, which rewards effective leadership and restaurant performance. Additionally, employees benefit from free meals on shift, discounted meals off shift, paid time off, paid holidays, paid training, and early access to pay. The company also promotes career advancement opportunities for motivated individuals looking to elevate their roles within the organization.
Health and wellness benefits form an essential part of the package at Zaxbys, with medical, dental, and vision insurance available alongside health savings account (HSA) options. Disability insurance for both short and long-term conditions, employer-paid life insurance, and a 401(k) plan with a generous employer match emphasize Zaxbys commitment to employee well-being and financial security.
Choosing to work as an Assistant Manager at Zaxbys means joining a team dedicated to quality and community, where your leadership helps create enjoyable guest experiences and builds a rewarding workplace culture. This role is ideal for individuals seeking a challenging yet supportive environment where innovation, service, and teamwork are valued.
As a Zaxbys team member, you become part of a vibrant culture that values each individual’s contribution while striving to deliver exceptional guest service. The environment is dynamic and fast-paced, ideal for those looking to develop professionally while working in a supportive setting that encourages growth and leadership. Zaxbys prides itself on its comprehensive training programs and strong leadership development plans, making it a great place to advance your career in the hospitality industry.
The Assistant Manager role at Zaxbys is an exciting leadership position designed for individuals passionate about restaurant management and guest service excellence. Assistant Managers play a key role in ensuring that the restaurant operates efficiently and maintains high standards of quality and customer care. They support the General Manager by overseeing daily operations, managing team members, and ensuring compliance with company policies and food safety regulations. This role requires a balance of hands-on management, strategic planning, and interpersonal skills to motivate team members and deliver excellent guest experiences consistently.
In this position, you will be responsible for training and mentoring employees, managing scheduling, and reinforcing safety and cleanliness standards throughout the restaurant. Assistant Managers are also instrumental in fostering a positive work environment by recognizing team achievements, addressing performance issues, and maintaining open communication channels. Furthermore, they handle guest and team member concerns tactfully and efficiently, ensuring that the operation runs smoothly and meets all corporate and legal requirements.
Zaxbys offers competitive compensation including bonus incentives up to 12% of annual earnings paid quarterly, which rewards effective leadership and restaurant performance. Additionally, employees benefit from free meals on shift, discounted meals off shift, paid time off, paid holidays, paid training, and early access to pay. The company also promotes career advancement opportunities for motivated individuals looking to elevate their roles within the organization.
Health and wellness benefits form an essential part of the package at Zaxbys, with medical, dental, and vision insurance available alongside health savings account (HSA) options. Disability insurance for both short and long-term conditions, employer-paid life insurance, and a 401(k) plan with a generous employer match emphasize Zaxbys commitment to employee well-being and financial security.
Choosing to work as an Assistant Manager at Zaxbys means joining a team dedicated to quality and community, where your leadership helps create enjoyable guest experiences and builds a rewarding workplace culture. This role is ideal for individuals seeking a challenging yet supportive environment where innovation, service, and teamwork are valued.
Job Requirements
- Must be 18 years of age or older
- Must have a valid driver’s license, vehicle insurance, and reliable transportation
- Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
- 1-3 years management experience required
- Restaurant management experience preferred
Job Qualifications
- Must be 18 years of age or older
- Must have a valid driver’s license, vehicle insurance, and reliable transportation
- Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Successful completion of background check
- Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
- 1-3 years management experience required
- Restaurant management experience preferred
Job Duties
- Complete all training requirements including Zaxbys Assistant Manager Development Plan
- Food safety certification and manager certification
- Any additional training required by Zax LLC
- Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
- Ensure team members receive proper training including ongoing coaching and development
- Create an effective work schedule following company standards and local laws
- Plan and delegate shift assignments including communicating expectations and adjusting as needed
- Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
- Ensure service, product quality, and cleanliness standards are consistently upheld
- Communicate performance concerns to your General Manager
- Assist with performance reviews and mentor and develop team members
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Handle and report guest and team member complaints concerns injuries timely and in a friendly and respectful manner
- Ensure processes, policies, and procedures are properly followed throughout daily operations
- Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- Maintain compliance with federal, state, and local laws and guidelines
- Utilize management tools and keep neat, accurate, and current records
- Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- Ensure the team works safely and follows all safety guidelines and procedures
- Immediately report all human resources and risk management concerns to your General Manager and District Manager
- Escalate other concerns to your supervisor when appropriate
- All other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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