Restaurant Assistant Manager

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $20.00 - $1.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA option

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k) with employer match

Paid Time Off

Paid holidays

Paid training

Employee Recognition Program

bonus potential

free meals on shift

Employee Referral Program

Early Access to Pay

Job Description

Zaxby's is a dynamic and rapidly expanding fast-casual restaurant chain known for its unique and delicious chicken dishes, friendly service, and vibrant atmosphere. Established with a mission to provide guests with more than just a meal, Zaxby's creates a lively environment where people come together to have fun, enjoy tasty food, and spend quality time with friends and family. With a footprint across multiple states and a growing presence in the foodservice industry, Zaxby's prides itself on delivering exceptional guest experiences and fostering a positive workplace culture. The brand is recognized not only for its flavorful menu but also for the emphasis it places on team member development, community involvement, and innovative restaurant operations. The Knoxville location at 2024 Cumberland Ave is part of this exciting network, offering guests a welcoming environment and team members a place to grow their careers.

The Assistant Manager role at Zaxby's is a critical position responsible for supporting the restaurant's daily operations and ensuring exemplary service standards. This position offers an hourly salary starting at $20.00, along with significant bonus potential and comprehensive benefits. Assistant Managers lead by example, coaching and mentoring team members to exceed guest expectations and uphold strict operational policies and procedures. They are accountable for scheduling, training, maintaining safety and cleanliness, and managing performance to achieve quarterly goals. The position demands a proactive leader capable of problem-solving, maintaining positive team morale, and enhancing overall restaurant performance. Zaxby's offers an inclusive, rewarding work environment with paid training, paid time off, early access to pay, and more, making it a standout opportunity for those looking to advance in restaurant management. This role is ideal for individuals who thrive in fast-paced environments and are passionate about customer service and team leadership.

Job Requirements

Completion of all required training including Zaxbys Assistant Manager Development Plan
Food Safety Certification and Manager Certification
compliance with all company policies and procedures
strong leadership and communication skills
ability to create and manage employee schedules
effective problem-solving skills
ability to maintain operational standards and compliance with legal requirements
ability to work flexible hours including weekends and holidays
pass successful background check
maintain a clean and safe work environment
proactive approach to team coaching and development
report and resolve guest and team member issues timely and respectfully
safe operation of restaurant equipment

Job Qualifications

Must be 18 years of age or older
must have a valid drivers license, vehicle insurance, and reliable transportation
open availability with ability to work a minimum of 5 days and 32 to 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
must possess leadership qualities and organizational skills
strong ability to interact cooperatively with others
1-3 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan
complete Food Safety Certification and Manager Certification
enhance guest experiences by ensuring team members satisfy and exceed guest expectations
ensure team members receive proper training including ongoing coaching and development
create an effective work schedule following company standards and local laws
plan and delegate shift assignments including communicating expectations and adjusting as needed
supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
ensure service, product quality, and cleanliness standards are consistently upheld
communicate performance concerns to the General Manager
assist with performance reviews and mentor and develop team members
create and maintain a positive culture and healthy team morale through recognition and leading by example
handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
ensure processes, policies, and procedures are properly followed throughout daily operations
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility allowing performance beyond the position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to the General Manager and District Manager
escalate other concerns to supervisor when appropriate
perform all other duties necessary for proper restaurant operations