Restaurant Assistant Manager

Athens, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxby's is a well-established fast-casual restaurant chain known for its delicious chicken wings, chicken fingers, sandwiches, salads, and a variety of signature sauces. Founded with the mission to serve great food in a fun, friendly environment, Zaxby's has grown significantly across numerous locations in the United States and continues to expand its footprint. The brand prides itself on delivering not just exceptional meals but also memorable experiences for its guests. At each Zaxby's location, guests can expect a clean, welcoming atmosphere where the focus is on quality food combined with genuine hospitality. The company is deeply committed to both its customers and employees, fostering a culture where teamwork, respect, and community involvement are highly valued.

Located at 3704 Atlanta Highway in Athens, GA, this particular Zaxby's location is part of a larger network that emphasizes local community engagement while maintaining the high operational standards the brand is known for. The team at this restaurant is dedicated to creating an atmosphere where guests come not only to enjoy their favorite meals but to connect with friends and family in a lively and enjoyable setting. As the company continues to expand, it is eager to bring on new team members who share its passion for hospitality and excellence.

The Assistant Manager role at Zaxby's is an exciting and challenging position that plays a vital part in the smooth running of the restaurant. Assistant Managers are responsible for overseeing daily operations, ensuring that every aspect of the restaurant runs efficiently and in accordance with company policies and standards. This leadership role requires a person who can balance team management, guest satisfaction, and operational execution seamlessly. The Assistant Manager helps ensure that the team is well-trained, motivated, and consistently delivering exceptional service and product quality. With a focus on developing the team's skills and maintaining a positive work environment, the Assistant Manager contributes significantly to the overall success of the restaurant.

In addition to operational responsibilities, the Assistant Manager is involved in scheduling, coaching, performance evaluations, and managing guest and team member concerns effectively. This position also demands adherence to safety and compliance standards, including food safety certifications and labor law adherence. Zaxby's provides comprehensive training programs, including the Assistant Manager Development Plan and mandatory food safety certifications, to enable new managers to excel in their roles.

Zaxby's offers a rewarding employment experience, including competitive compensation with bonus potential up to 12% of annual earnings paid quarterly. The company also supports its team members with free meals on shift and 50% off meals off shift, paid time off, paid holidays, paid training, early access to pay, and robust recognition programs. Career advancement opportunities are encouraged, making it an excellent choice for those looking to grow within the hospitality industry.

Overall, this role is an excellent fit for candidates who possess strong leadership qualities, organizational skills, and the ability to work cooperatively with others. Experience in restaurant management or similar roles is preferred, with 1-3 years of management experience being ideal. The position requires flexibility with scheduling, including days, nights, weekends, and holidays, and a commitment to upholding Zaxby's high standards of service and operational excellence.

Job Requirements

Must be 18 years of age or older
must have a valid drivers license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
must have a valid drivers license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan
complete food safety certification and manager certification and any additional training required by Zax LLC
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
ensure team members receive proper training including ongoing coaching and development
create an effective work schedule following company standards and local laws
plan and delegate shift assignments including communicating expectations and adjusting as needed
supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
ensure service, product quality, and cleanliness standards are consistently upheld
communicate performance concerns to general manager
assist with performance reviews and mentor and develop team members
create and maintain positive culture and healthy team morale through recognition and leading by example
handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
ensure processes, policies, and procedures are properly followed throughout daily operations
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to general manager and district manager
escalate other concerns to supervisor when appropriate
perform all other duties necessary to ensure restaurant operations function properly