Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
weekly pay
performance bonuses
meal discounts
Corporate discounts
Medical insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance
Disability insurance
401k plan
Paid Time Off
Paid parental leave
Employee assistance program
Pre-tax commuter benefits
Flexible spending account
Dependent Care Account
development opportunities
growth opportunities
Job Description
Shake Shack is a leading fast-casual restaurant chain that began as a humble hot dog cart in New York City’s Madison Square Park. Founded by Danny Meyer, renowned restaurateur and CEO of Union Square Hospitality Group, it has grown into one of the fastest-growing hospitality brands worldwide. The company is deeply rooted in community support and fine dining principles, dedicating itself to serving high-quality food coupled with exceptional hospitality. Shake Shack’s mission centers around 'Standing For Something Good,' a philosophy that guides the brand in creating meaningful experiences for its guests and fostering a positive, inclusive work environment for its employees. The brand emphasizes continuous learning, mentorship, and career growth within a collaborative and fun atmosphere.
As a part of the #ShackFam, employees are welcomed into a culture that values innovation, teamwork, and personal development. The company is committed to doing the right thing not only for its customers but also for its team members and neighboring communities. This commitment is reflected in Shake Shack’s dedication to upholding top standards in food safety, environmental stewardship, and social responsibility.
The role of a Restaurant General Manager at Shake Shack is vital to maintaining these standards and driving the company's mission forward. This full-time position is designed for dynamic hospitality professionals who thrive in high-volume, fast-paced environments. The General Manager will lead by example, coaching and developing team members to deliver outstanding guest experiences. They will be responsible for managing all aspects of restaurant operations including inventory control, quality and safety protocols, budgeting, payroll, and scheduling. This position plays a key role in meeting and exceeding financial and profitability goals while promoting a culture of excellence and hospitality.
Shake Shack offers competitive pay and comprehensive benefits, making it an attractive option for those seeking a rewarding career in hospitality management. The role provides an opportunity to influence the local community through brand promotion and engagement in events, while also implementing company policies that ensure compliance with health and safety regulations.
This position requires strong leadership skills, financial acumen, and a proactive approach to problem-solving and team motivation. The General Manager will be a driving force behind the restaurant’s success, balancing operational efficiency with a positive work culture. Joining Shake Shack means being part of an organization that values each individual’s contribution and supports ongoing development and career advancement in a supportive and inclusive environment.
As a part of the #ShackFam, employees are welcomed into a culture that values innovation, teamwork, and personal development. The company is committed to doing the right thing not only for its customers but also for its team members and neighboring communities. This commitment is reflected in Shake Shack’s dedication to upholding top standards in food safety, environmental stewardship, and social responsibility.
The role of a Restaurant General Manager at Shake Shack is vital to maintaining these standards and driving the company's mission forward. This full-time position is designed for dynamic hospitality professionals who thrive in high-volume, fast-paced environments. The General Manager will lead by example, coaching and developing team members to deliver outstanding guest experiences. They will be responsible for managing all aspects of restaurant operations including inventory control, quality and safety protocols, budgeting, payroll, and scheduling. This position plays a key role in meeting and exceeding financial and profitability goals while promoting a culture of excellence and hospitality.
Shake Shack offers competitive pay and comprehensive benefits, making it an attractive option for those seeking a rewarding career in hospitality management. The role provides an opportunity to influence the local community through brand promotion and engagement in events, while also implementing company policies that ensure compliance with health and safety regulations.
This position requires strong leadership skills, financial acumen, and a proactive approach to problem-solving and team motivation. The General Manager will be a driving force behind the restaurant’s success, balancing operational efficiency with a positive work culture. Joining Shake Shack means being part of an organization that values each individual’s contribution and supports ongoing development and career advancement in a supportive and inclusive environment.
Job Requirements
- Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
- working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- ability to learn and train others on all aspects of Shake Shack operations
- demonstrated ability to champion hospitality and motivate team members
- strong leadership skills with a focus on coaching and achieving excellence
- knowledge of all financial aspects of business operations
- minimum 3 years of profit and loss responsibilities
- food handler certification preferred
- willingness to work flexible hours
Job Qualifications
- Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
- working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
- ability to learn and train others on all aspects of the Shack operations
- demonstrated ability to champion hospitality and motivate team members
- strong leadership skills with a focus on coaching and achieving excellence
- knowledgeable in all financial aspects of business operations
- minimum 3 years of P&L responsibilities
- food handler certification, preferred
- willingness to work flexible hours
Job Duties
- Lead, coach and develop team members
- manage inventory, quality, and safety protocols
- meet and exceed financial and profitability goals by managing budget
- maintain top-notch standards of excellence and hospitality
- drive sales and profits while developing people
- implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
- manage payroll and scheduling
- promote the brand in the local community through word-of-mouth and restaurant events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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