Restaurant Assistant General Manager

Eataly is the world's largest artisanal Italian food and beverage marketplace, renowned for its vibrant celebration of authentic Italian cuisine and culture. Unlike chain restaurants, each Eataly location is unique, reflecting its own character and theme while maintaining the shared goal of providing guests with an immersive Italian culinary experience. Eataly offers more than just dining; it is a place where guests can eat authentic Italian food in full-service restaurants, cafes, and to-go counters, shop a curated selection of high-quality Italian, local, and homemade products, and learn through interactive cooking classes and expert product knowledge shared by the team. This multifaceted approach makes Eataly a dynamic and engaging destination for both locals and tourists alike, seeking genuine Italian flavors and cultural insight.

Within each Eataly location, multiple full-service, sit-down restaurants serve a variety of Italian dishes made with the highest quality seasonal ingredients. The menu spans a broad range of classic offerings such as meat dishes, seafood, pasta, pizza, and street food, ensuring a diverse and satisfying experience for every guest. To maintain excellence and uphold the brand’s esteemed reputation, Eataly is seeking a Restaurant Assistant General Manager who will play a critical role in overseeing the day-to-day operations of one or more restaurants within a location. Reporting directly to the General Manager of Restaurants, the Assistant GM is responsible for maximizing profitability while adhering to Eataly's mission, values, policies, and stringent quality and guest experience standards.

The role demands a hands-on leader who actively works on the floor, ensuring smooth operations and excellent customer service. The Assistant GM will lead the restaurant team by hiring, training, motivating, evaluating, and when necessary, terminating personnel. Providing on-the-spot coaching and feedback is essential to facilitate team members' professional growth and maintain high morale. Inventory management and coordination across departments to plan special events and communicate important updates form a crucial part of the role. The Assistant GM also handles documentation, investigation, and resolution of employee or guest incidents, promoting a safe and welcoming environment for all.

Eataly offers a competitive salary range of $75,000 to $80,000 and provides a comprehensive benefits package including medical, dental, and vision insurance, paid time off, parental leave, 401K matching, and additional perks such as free family meals, product discounts, cooking classes, and referral bonuses. The company is committed to equal employment opportunities and promotes diversity and inclusion within its workforce. The Restaurant Assistant General Manager position is ideal for experienced leaders passionate about Italian cuisine and hospitality, looking to contribute to an iconic brand that values quality, authenticity, and an exceptional dining experience.