Restaurant & Operations Manager

Minneapolis, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Wellness resources

401(k) retirement plan

Employee Stock Purchase Program

Employee assistance program

vacation

Holidays

discounts

Job Description

Lucky Strike Entertainment is a premier leader in the location-based entertainment industry, boasting a vast network of 360 upscale and traditional bowling centers, five large waterparks, a major amusement park in California, and 10 upscale Boomers Family Entertainment Centers across major markets. Since its inception in 1997 with a single bowling center, Lucky Strike has grown exponentially to become a powerhouse company with over 14,000 associates and nearly 1.4 billion dollars in annual revenue. Focusing on hospitality, the company is dedicated to providing memorable experiences for every guest during every visit. Joining Lucky Strike means becoming part of a passionate team of winners, offering great opportunities for sustained career growth and advancement. The company seeks only the most talented and committed managers, rewarding them abundantly with competitive benefits and career opportunities.

The role of Restaurant and Operations Manager at Lucky Strike Entertainment is a dynamic leadership position that requires overseeing multiple facets of the business including food and beverage, bar, and bowling operations. This position demands flexibility to adapt to various roles as needed on the floor and to build cohesive teams that consistently deliver exceptional hospitality. The manager will lead daily operations ensuring seamless service flow and maintaining high hospitality standards, drive revenue through active sales engagement and upselling, and manage critical operational elements such as labor, cost control, and inventory. Additionally, this role involves hands-on support during busy shifts, resolving guest issues promptly, and ensuring the facility is ready to provide an outstanding guest experience at all times. The Restaurant and Operations Manager will play an essential role in sustaining the reputation of Lucky Strike as a leader in fun and entertainment, combining operational expertise with a strong guest service orientation.

Job Requirements

Three or more years of leadership experience in restaurant or hospitality
Proven track record of driving sales in food and beverage
Experience managing high-volume operations
Ability to train and develop team members
Strong financial literacy and labor management skills
Physical ability to lift up to 50 pounds
Willingness to work flexible hours including nights, weekends, and holidays

Job Qualifications

Three or more years of leadership experience in restaurant, hospitality, or high-volume food and beverage operations
Proven ability to drive food and beverage sales and build teams that deliver consistently
Experience training and developing hourly leaders in fast-paced environments
Floor-first management style with a strong read on guest experience
Solid financial acumen including labor, food cost, inventory, and P&L contribution
Comfortable with physical demands including lifting up to 50 pounds and standing or walking for extended periods
Flexible availability including nights, weekends, and holidays

Job Duties

Lead daily operations across food and beverage, bar, kitchen, bowling, and arcade, maintaining service flow and hospitality standards every shift
Drive revenue through sales-focused service, upselling, guest engagement, and event support
Recruit, train, coach, and schedule teams that consistently meet company standards and genuinely serve guests well
Own labor management, food and beverage cost control, inventory accuracy, and daily financial targets
Stay on the floor supporting FOH and BOH, resolving guest issues in real time, and reinforcing a culture of accountability
Ensure the center is operationally ready and guest-ready through every high-volume shift