Restaurant & Operations Manager

Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading name in the location-based entertainment industry with over 360 locations across North America. This company is renowned for delivering exceptional experiential offerings in bowling, amusements, water parks, and family entertainment centers. As a premier entertainment platform, Lucky Strike Entertainment has a strong footprint in the leisure and hospitality sector, attracting millions of fans globally through its diverse entertainment options. Additionally, the company owns the Professional Bowlers Association, a major league of bowling and a rapidly growing media property with a global audience. This dynamic environment reflects Lucky Strike Entertainment's commitment to innovation, customer satisfaction, and providing immersive entertainment experiences.

The Restaurant / Entertainment Manager role at Lucky Strike Entertainment is an exciting and multifaceted position focused on delivering an outstanding guest experience in a lively, fun-filled atmosphere. This role is perfect for someone who thrives in an active setting, enjoys coordinating teams, and excels in problem-solving on the go. As a Restaurant / Entertainment Manager, you assist the General Manager in all aspects of the center’s operation and management. When the General Manager is unavailable, you take charge of center operations, overseeing everything from entertainment and food & beverage services to property management and equipment maintenance. This position is vital in ensuring the smooth and efficient running of the center while maintaining a high standard of guest satisfaction.

A significant part of the role involves fostering a guest-centric environment, consistently delivering exceptional service, gathering and addressing guest feedback, and resolving complaints promptly to enhance the overall customer experience. Beyond guest interaction, you are responsible for operational excellence by managing staffing schedules to meet the fluctuating needs of the center and maximize the guest experience. Capitalizing on all business opportunities, including league play and open bowling, is essential to drive sales and boost the center’s revenue. Building strong partnerships with bowling leagues through effective communication, adherence to league formats, and administrative support is another crucial component of this role.

Leadership and team building are at the heart of the Restaurant / Entertainment Manager’s responsibilities. Recruiting, hiring, training, and scheduling a talented hourly staff ensures the center operates efficiently and guests receive top-tier service. Motivating and leveraging the strengths of your team members help maximize productivity and foster a positive work culture. Additionally, overseeing the food and beverage program by maintaining quality standards and promoting sales is critical for sustained success. This role demands flexibility, requiring willingness to work varying shifts including nights, weekends, holidays, and extended hours as needed.

The ideal candidate for Restaurant / Entertainment Manager is a dedicated team player with strong interpersonal and communication skills, a passion for guest service, and a commitment to developing the talents of their team. This role serves as an excellent stepping stone towards a future General Manager position within the company. The pay rate for this position is $55,000 per year, complemented by performance-based incentives and a competitive total rewards package including healthcare coverage and other benefits. Lucky Strike Entertainment offers a vibrant work environment where you can combine your love for hospitality with your enthusiasm for entertainment and guest service, all while advancing your management career.