Restaurant & Operations Manager

Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading location-based entertainment company that operates over 360 locations across North America. The company offers a wide range of experiential entertainment options including bowling, arcade games, water parks, amusements, and family entertainment centers. Lucky Strike Entertainment also owns the Professional Bowlers Association, the premier professional bowling league, which has a loyal and expanding global fan base. The company is recognized for delivering high-quality entertainment experiences accompanied by exceptional food and beverage offerings, making it a favored destination for guests seeking fun and social engagement. Lucky Strike Entertainment is committed to creating vibrant and dynamic environments where guests can enjoy memorable moments with family and friends while experiencing outstanding service and hospitality.

The Restaurant / Entertainment Manager role at Lucky Strike Entertainment is a dynamic and active position that plays a crucial part in the day-to-day operations of the entertainment centers. This management role involves coordinating a talented team, overseeing multiple functions including entertainment, food and beverage, and facility management, and resolving issues promptly to ensure smooth operations. The Restaurant / Entertainment Manager assists the General Manager in all aspects of center management and acts as the primary leader during the General Manager's absence. The role demands a hands-on approach where the manager is on the floor, actively engaging with guests and staff to uphold the company's commitment to guest satisfaction and employee development.

Ideal candidates possess a strong passion for providing outstanding customer service and exhibit excellent interpersonal and leadership skills in managing and motivating a diverse team. They are adept at handling the complexities of a fast-paced entertainment environment and strive to maximize guest satisfaction through superior operational execution. The Restaurant / Entertainment Manager is responsible for staffing, training, and developing hourly staff while maintaining high standards in food and beverage service and entertainment quality. This role offers an exciting career pathway for individuals aiming to advance into General Manager positions within the company, providing substantial opportunities for growth, leadership development, and involvement in the vibrant entertainment industry.

In addition to operational oversight, these managers capitalize on local market opportunities by implementing marketing initiatives aimed at increasing center revenue through leagues, open play bowling, and other entertainment activities. They cultivate strong relationships with league bowlers and organizations to grow league business and ensure administrative league duties are efficiently handled. The role also requires flexibility in working hours, including nights, weekends, holidays, and extended shifts as required by center needs. Lucky Strike Entertainment supports its management team with a competitive total rewards package, including healthcare coverage and performance-based incentives, fostering a rewarding work environment.