Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive compensation package
Quarterly performance-based bonus program
Health Insurance
Dental Insurance
Vision Insurance
Long and short-term disability coverage
Employee assistance program
The Buster's Legacy Fund
401k retirement plan with company match
complimentary meals while on duty
Free access to games
Strong leadership team support
Engaging and fun company culture
Career advancement opportunities
Job Description
Dave & Buster's is a leading entertainment and dining chain known for its unique combination of a full-service restaurant with cutting-edge entertainment options. The company creates vibrant, high-energy venues where guests come to enjoy exceptional food, exciting games, and memorable experiences with family and friends. With multiple locations across the country, Dave & Buster's has established a reputation for delivering fun-filled entertainment alongside quality dining. The company culture emphasizes teamwork, proactive leadership, and a commitment to guest satisfaction, making it an exciting place to build a career in hospitality and entertainment.
The role of Restaurant and Operations Manager at Dave & Buster's is a pivotal leadership position that blends operational excellence with guest-focused service management. This position involves overseeing all facets of the restaurant and entertainment venue's daily operations, ensuring that high standards for food quality, customer service, and entertainment are consistently met. The manager plays a key role in cultivating a welcoming atmosphere that encourages positive interactions between staff and guests, ultimately enhancing the overall experience. With responsibility ranging from talent management and training to financial oversight and strategic planning, this role demands a versatile leader capable of thriving in a fast-paced, dynamic environment. The Restaurant and Operations Manager must motivate a diverse team, manage labor and food costs efficiently, and maintain a smooth operation that supports the company’s core values. Working an average of 50 hours per week, including evenings, weekends, and holidays, this role requires stamina and flexibility. Candidates should have a strong leadership background within the hospitality or restaurant industry, exceptional communication skills, and a proven ability to exceed performance targets. Above all, this role offers an opportunity to make a tangible impact on both guest satisfaction and the professional growth of the team, while contributing to a company with two leading brands and significant career advancement opportunities.
The role of Restaurant and Operations Manager at Dave & Buster's is a pivotal leadership position that blends operational excellence with guest-focused service management. This position involves overseeing all facets of the restaurant and entertainment venue's daily operations, ensuring that high standards for food quality, customer service, and entertainment are consistently met. The manager plays a key role in cultivating a welcoming atmosphere that encourages positive interactions between staff and guests, ultimately enhancing the overall experience. With responsibility ranging from talent management and training to financial oversight and strategic planning, this role demands a versatile leader capable of thriving in a fast-paced, dynamic environment. The Restaurant and Operations Manager must motivate a diverse team, manage labor and food costs efficiently, and maintain a smooth operation that supports the company’s core values. Working an average of 50 hours per week, including evenings, weekends, and holidays, this role requires stamina and flexibility. Candidates should have a strong leadership background within the hospitality or restaurant industry, exceptional communication skills, and a proven ability to exceed performance targets. Above all, this role offers an opportunity to make a tangible impact on both guest satisfaction and the professional growth of the team, while contributing to a company with two leading brands and significant career advancement opportunities.
Job Requirements
- Must be at least 21 years of age
- Minimum of two years of relevant leadership experience in the restaurant or hospitality industry
- Ability to work in a high-energy, loud environment with multiple distractions
- Flexibility to work evenings, weekends, and holidays
- Strong communication skills
- Proven capability to manage full scope of operations
- Physical and mental stamina to work demanding schedules
Job Qualifications
- Minimum of two years of relevant leadership experience in the restaurant or hospitality industry
- Skilled in financial management including controlling food and beverage costs and optimizing labor efficiency
- Exceptional communication skills to engage and motivate team members
- Proven ability to lead a team to deliver exceptional guest experiences
- Demonstrated physical and mental stamina to manage high-volume business days
- Flexibility to work evenings, weekends, and holidays
- Genuine, impactful leadership abilities
Job Duties
- Lead and mentor hourly team members to consistently deliver a best-in-class guest experience
- Display proactive leadership by personally interacting with team members and guests to ensure a positive and welcoming environment for all
- Oversee all aspects of talent management including recruiting, hiring, training, coaching, and fostering continuous professional development for a guest-focused team
- Embody and champion core values while collaborating with the leadership team to drive business results and achieve operational excellence
- Manage day-to-day restaurant and entertainment operations efficiently
- Control food and beverage costs while optimizing labor efficiency
- Ensure compliance with health and safety regulations and company policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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