Restaurant and Bar Manager

Fort Worth, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

401k

complimentary shift meal

Employee benefit card

Job Description

Fairmont Dallas is a distinguished luxury hotel located in the vibrant Arts District of downtown Dallas, Texas. With a rich history spanning over 50 years, this elegant establishment provides a refined atmosphere featuring 545 beautifully appointed guestrooms and suites. The hotel boasts over 73,000 square feet of sophisticated banqueting and meeting space, serving as a premier venue for a wide array of events, including civic, social, cultural, convention, and corporate gatherings. Fairmont Dallas is not just a place to stay but a memorable setting that has hosted countless special moments for guests from around the world. Known for its impeccable service and dedication to guest satisfaction, Fairmont Dallas embodies hospitality excellence in every aspect of its operations.

The role being offered is the management of all functions related to the Pyramid Restaurant, one of the hotel’s standout dining venues. This position is critical in ensuring the restaurant operates at the highest standards consistent with the overall hotel philosophy. The Restaurant Manager will be responsible for leading the team, implementing service standards, and maintaining exceptional guest experiences. This role demands intimate knowledge of restaurant operations, including menu details, beverage selections, liquor laws, and guest interaction protocols. The manager must anticipate guest needs, resolve complaints proactively, and maintain a positive atmosphere within the restaurant.

This full-time position requires a dynamic individual capable of overseeing daily restaurant functions such as staff scheduling, inventory control, coordinating with the culinary team, and ensuring compliance with health and safety regulations. The manager also handles administrative duties including payroll, sales tracking, and reporting discrepancies. In addition, they provide ongoing training and development to restaurant staff to enhance performance and uphold service excellence. Communication skills and the ability to motivate and foster teamwork are essential for success. This role offers a unique opportunity to contribute to the legacy of an iconic Dallas hotel by leading a key component of its food and beverage operations and ensuring guests receive memorable dining experiences every visit.

Job Requirements

Minimum 18 years of age to serve alcoholic beverages
High school graduate or vocational training certificate
1-2 years experience as an Assistant Restaurant Manager/Supervisor preferably in a luxury style restaurant
Food handling certification
Certification of previous training in liquor, wine and food service
Certification of Food Handler Certificate
Certification in CPR
Ability to exert physical effort in transporting up to 20 pounds at one time
Ability to endure various physical movements throughout work areas
Ability to reach 3 feet
Ability to remain in stationary position for 1-2 hours throughout work shift
Satisfactory communication skills with guests, management and co-workers

Job Qualifications

Prefer college degree
Some college education
Knowledge of various food service styles (French service, Russian service, tableside flambé service, Butler style service)
Fluency in English verbally and non-verbally
Previous culinary training
Ability to compute basic arithmetic
Familiarity with food and beverage cost controls
Ability to enforce hotel standards, policies and procedures with restaurant staff
Prioritize and organize work assignments and delegate work
Direct performance of restaurant staff and follow up with corrections
Motivate restaurant staff and maintain a cohesive team
Ascertain restaurant training needs and provide training
Ability to analyze and resolve problems with good judgement
Suggestively sell menu items, beverages and wines
Ability to input and access information into P.O.S. system
Work independently without direct supervision

Job Duties

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Maintain complete knowledge of correct maintenance and use of equipment
Anticipate guests’ needs, respond promptly and acknowledge all guests
Maintain positive guest relations at all times
Resolve guest complaints, ensuring guest satisfaction
Be familiar with all hotel services/features and local attractions/activities
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Maintain complete knowledge of all liquor brands, beers and non alcoholic selections available
Understand characteristics and description of every wine/champagne by the glass and major wines on the wine list
Know designated glassware and garnishes for drinks
Be knowledgeable of all menu items, preparation method/time, ingredients, sauces, portion size, garnishes, presentation and prices
Monitor daily menu specials, 86’d items
Understand dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code
Follow P.O.S. and manual system procedures
Track daily housecount, arrivals/departures, V.I.P.’s
Manage in-house group activities, locations and times
Abide by state liquor regulations
Establish par levels for supplies and equipment
Complete requisitions for shortages or additional items
Requisition linens/skirting for business
Coordinate with Chef on daily specials and 86’d items
Review sales and reconcile discrepancies
Track revenue against budget
Prepare weekly work schedules
Adjust schedules according to business demands
Ensure staff report to work as scheduled
Document late or absent employees
Coordinate staff breaks
Assign work and side duties to staff
Conduct pre-shift meetings
Inspect grooming and attire of staff
Inspect table set-ups and cleanliness
Manage Host(ess) stand
Review reservation book and assign tables
Ensure menus and wine lists are available
Monitor guest reactions and staff performance
Ensure orders are delivered timely
Monitor table clearing and resetting
Maintain cleanliness of equipment and work areas
Assist staff as needed to ensure service quality
Handle outlet phone and P.O.S. system functions
Run system closing reports
Conduct training programs and ongoing staff development
Provide performance feedback
Handle disciplinary issues
Promote cooperative work climate
Respond to pages by beeper
Prepare and submit payroll and tip records
Complete work orders for maintenance
Document in department log book
Complete all paperwork and closing duties
Review assignments with on-coming supervisor