Resource Navigator

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $29.59 - $32.82
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Work Schedule

Flexible
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Benefits

403(b)
403(b) matching
Dental Insurance
Employee assistance program
flexible schedule
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance

Job Description

Neighborhood House (NH) is a well-established community organization serving over 16,000 individuals in Seattle and South King County. Dedicated to building a healthy, diverse, and welcoming community free of poverty and racism, NH provides extensive programs across early learning, youth development, citizenship, employment, health, housing, resource navigation, and aging adult services. As an organization committed to equity, NH actively advocates for equitable access to resources and policy changes that promote racial and social justice. NH is on a transformative journey to become a multicultural, anti-racist agency that embraces power-sharing, listening, learning, and repairing past inequities. Its core agency values—Community, Equity, Integrity, Relationships, and Sustainability—guide its operations and service delivery, fostering a culture where inclusiveness and equity are foundational elements. For more information about NH's values and benefits, visit their website at https://nhwa.org/about-us/ and https://nhwa.org/careers/benefits/.

The Resource Specialist role at Neighborhood House is a full-time, non-exempt position offering 40 hours per week over 12 months per year. The position is hybrid, requiring a minimum of two days on-site per week in Seattle, WA, with pay ranging from $29.59 to $32.82 per hour. This role focuses on conducting culturally sensitive outreach within specific communities, primarily older adults, individuals with disabilities, and their caregivers. The Resource Specialist leverages culturally and linguistically competent methods to educate and connect these communities to social services and health resources available locally. This involves extensive community engagement, partnership building, and collaborative work with other Neighborhood House programs and staff to support shared goals. The Resource Specialist maintains connections with resource providers, community leaders, healthcare organizations, housing authorities, government entities, and other social services to ensure clients receive comprehensive support. Bilingual skills are preferred to support immigrant and refugee populations, requiring interpretation and translation services in both individual and group settings. This position requires strong organizational skills and the ability to handle multiple projects while maintaining timely and accurate records. The Resource Specialist also participates in continuous quality improvement efforts to enhance program effectiveness and represents Neighborhood House within various community and professional networks. This job offers an opportunity to work in diverse, low-income communities where tenants often have limited English proficiency, supporting NH's mission to foster equity and inclusion in all service delivery.

Job Requirements

  • Must pass Neighborhood House background check
  • Position requires Washington State bi-annual criminal background re-check
  • Current First Aid Certification within 30 days of hire, maintain current certificate during employment
  • Current CPR Certification within 30 days of hire, maintain current certificate during employment
  • Sexual Harassment Training within 30 days of hire
  • Child Abuse and Neglect training within 2 weeks of hire
  • Must have reliable, independent transportation for frequent travel to client homes and between sites
  • This is a hybrid position with a minimum of two days on-site per week

Job Qualifications

  • Bachelor degree in social work or a related field and two years of relevant experience
  • Bachelor degree in unrelated field and four years of paid social services experience
  • Associate degree or two years of relevant college coursework in related field and four years of human services experience
  • Extensive experience connecting with specific communities
  • Knowledge of and relationships with community leaders and organizations
  • Proven ability to outreach and engage individuals and families regarding health or social services resources
  • Bi-lingual with English skills sufficiently strong to prepare documents in English
  • Ability to translate English documents to primary language in an accurate and timely manner
  • Demonstrated ability to thrive in a culturally diverse workplace dedicated to equity and inclusion
  • Commitment to advancing racial equity and social justice
  • Team player who is resourceful, proactive, and comfortable working with diverse populations
  • Good listening and oral/written communications skills and a non-judgmental, positive, problem-solving attitude
  • Demonstrated ability to perform job duties within the context of complex regulations and definitions
  • Ability to excel in highly visible, highly public settings
  • Computer literacy, including MS Office
  • Proven organizational skills, attention to detail and the ability to manage multiple tasks
  • Willingness to comply with established agency policies and performance standards

Job Duties

  • Develop and implement outreach strategies tailored to specific communities to encourage participation in support services and educate the community regarding social services and health systems
  • Identify and engage new partners to participate in the regional networking events and build network capacity in South King County
  • Develop, update, and distribute materials informing the community about programs and services
  • Generate, plan, coordinate, and staff community outreach activities that allow the program to connect with the focus community
  • Assess client level of need and coordinate comprehensive referrals with other team members for clients with more complex health or social services needs
  • Provide information, referrals, and advocacy to link clients to appropriate services in a timely manner and follow up with clients to ensure appropriate receipt of needed services
  • Maintain timely accurate, and complete records of all outreach and client services in line with program policies and requirements

Job Criteria

Experience

No experience required


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