Resort Valet Captain - The Belgrove Resort

West Palm Beach, FL, USA|Travel, Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $14.00

Work Schedule

Day Shifts

Fixed Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a prominent hospitality services company dedicated to delivering exceptional guest experiences with a commitment to creating smiles and making meaningful impacts on the lives of the patients, visitors, and guests they serve. Known for their compassionate approach and dedication to service excellence, Towne Park has distinguished itself in the hospitality industry by focusing not only on customer satisfaction but also on fostering an engaging and rewarding work environment for its employees. The company places great emphasis on teamwork, high service standards, and the well-being of both guests and associates alike. With a culture that values creating positive and memorable experiences, Towne Park is a workplace where every employee can feel empowered to make a difference each day and contribute to the larger purpose of the organization. Whether offering ease and comfort to anxious patients and families, helping visitors enjoy their stay in a new city, or collaborating with team members, Towne Park enables employees to play a critical role in creating positive impressions that resonate beyond a single interaction.

The role of Guest Service Captain at Towne Park is critical in orchestrating the overall service experience for hotel guests, ensuring that the established service standards are consistently met or exceeded. Reporting to the Account Manager, the Guest Service Captain acts as a frontline coordinator and administrative support, stepping in to troubleshoot and provide guidance during times when the manager is off-site. While not a manager position itself, this role demands strong judgment and decision-making skills to handle urgent situations efficiently, as well as the ability to escalate less pressing matters appropriately. The Guest Service Captain's responsibilities focus both on direct guest service, such as greetings, vehicle handling, and guest assistance, and on internal team leadership by supporting and guiding coworkers to deliver exceptional hospitality. This position requires maintaining professionalism, accuracy under pressure, and adhering to company policies including security and confidentiality standards. The work schedule mainly includes PM shifts from 2 p.m. to 11 p.m., offering a competitive pay package with an hourly base wage supplemented by tips, reflecting the importance of attentive and high-quality service delivery. Employees in this role are also eligible for a variety of benefits including insurance plans and participation in a 401k retirement savings program, subject to eligibility based on job classification and employment status.

Overall, the Guest Service Captain position at Towne Park represents a unique opportunity to cultivate leadership skills, engage deeply with guests, and contribute to a team-oriented service culture. This role suits individuals who thrive in dynamic environments and who take pride in demonstrating hospitality excellence through both direct interaction and behind-the-scenes coordination. Towne Park values the contributions of Guest Service Captains as essential to the smooth, secure, and welcoming operation of their hospitality sites, making it a fulfilling career choice for those passionate about customer service and teamwork.

Job Requirements

high school diploma or general education degree (GED)
must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
must complete the Wheelchair Safety Training course provided by Towne Park
must have and maintain a valid driver’s license and clean driving record
six (6) months related experience and/or training
must be able to drive manual transmission
must be able to speak, read and write Standard English language
must be able to read and comprehend simple instructions, short correspondence and memos
must be able to write simple correspondence

Job Qualifications

high school diploma or general education degree (GED)
must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
must complete the Wheelchair Safety Training course provided by Towne Park
six (6) months related experience and/or training
OR equivalent combination of education and experience
must have and maintain a valid driver’s license and clean driving record
must be able to drive manual transmission
must be able to speak, read and write Standard English language
must be able to read and comprehend simple instructions, short correspondence and memos
must be able to write simple correspondence
must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form
must have mathematical skills to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
must be able to perform these operations using units of American money
must be able to understand 24 hour and military time systems
must be able to clearly understand rates applicable to time passed

Job Duties

maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions
effectively participates in The Show and delivers Aggressive Hospitality to guests
addresses guests using the appropriate greeting for the site
opens all vehicle and hotel doors for guests
checks in arriving guests and explains vehicle parking and retrieval procedures
parks and retrieves vehicles while driving slowly and cautiously
maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations
uses proper phone etiquette
posts up in appropriate areas when not assisting guests or completing other tasks
conducts an effective room presentation when providing bell services for guests
assists with the delivery and pick up of items to guest rooms
assists guests with directions, taxis, reservations and other inquiries
maintains a detailed knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information
promotes a teamwork philosophy through leading by example and effective communication skills
leads the work group in delivering high levels of guest service
appoints fellow associates to certain routine roles
assigns coworkers to non-ordinary roles at the direction of the Account Manager
at the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method
issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys
completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system
secures all keys on a belt clip or in a locked key box
ensures staff are not providing lift services to any hotel or hospital guest, only offering a hand for assistance
checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use
protects guest confidentiality in accordance with HIPPA requirements
maintains the security of customer financial and identifying information
assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings
identifies and collects revenue for all vehicles
completes accurate cash drop slips and cash drop envelopes
completes the shift report and other shift paperwork with detail and accuracy
reconciles revenue and tickets at the end of every shift