Resort Valet Captain - JW Turnberry Aventura

Towne Park is a leading hospitality services company dedicated to providing exceptional guest experiences, particularly in the hotel and healthcare industries. With a focus on making a meaningful impact, Towne Park emphasizes delivering compassionate service that alleviates the stress and anxiety of patients, visitors, and guests. The company takes pride in creating memorable experiences by emphasizing friendliness, professionalism, and a commitment to excellence. Towne Park fosters a workplace environment where employees are encouraged to make a difference every day by brightening the experiences of customers, clients, and their colleagues. This approach has made Towne Park a trusted name in hospitality services with a reputation for going beyond expectations to create smiles and satisfaction.

The Guest Service Captain at Towne Park plays a critical role in orchestrating the service experience for hotel guests, ensuring that the site’s service standards are consistently met or exceeded. Reporting to the Account Manager, the Guest Service Captain takes on various responsibilities that involve coordination, administration, troubleshooting, and providing guidance in the absence of the manager. While this position is not a managerial role, the Guest Service Captain may be empowered to make important judgment calls during urgent situations to maintain smooth operations. This key role requires the ability to handle critical issues with composure, deliver excellent hospitality, and maintain operational efficiency.

Working as a Guest Service Captain involves direct interaction with guests and coordination with coworkers to create a welcoming and efficient environment. The job offers a competitive hourly pay starting at $15 plus additional tips ranging from $5 to $10 per hour. It also requires flexibility to work AM, PM, overnight shifts, and weekends to meet the varied needs of the business.

The role involves tasks such as greeting guests promptly, assisting with parking and vehicle handling, providing information about hotel and local amenities, managing keys and claim checks safely, and ensuring staff adhere to high service standards and safety protocols. Additionally, the Guest Service Captain leads by example through teamwork, communication, and delegation of tasks at the direction of the Account Manager. This position requires attention to detail when handling cash and completing shift reports, as well as adherence to privacy and confidentiality standards including compliance with HIPAA regulations.

Towne Park supports its employees by offering a range of benefits for eligible staff, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and access to a 401(k) retirement savings plan. Eligibility for these benefits depends on job classification, length of employment, and hours worked. The company values its workforce and provides opportunities for growth and development within the hospitality services sector.

Overall, joining Towne Park as a Guest Service Captain provides an opportunity to be part of a dynamic team committed to exceptional service, guest satisfaction, and making a positive difference every day. It is a role well-suited for individuals who are passionate about hospitality, enjoy leadership responsibilities without formal management duties, and thrive in a fast-paced, guest-focused environment.