Resort Valet Attendant - JW Turnberry Aventura

Sunny Isles Beach, FL, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $10.98

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a renowned hospitality services company committed to creating exceptional guest experiences with a focus on delivering smiles and making a positive impact. Their mission centers around providing compassionate services to patients, visitors, and guests, striving to ease anxieties and enhance the overall experience in hospitals and various facilities. Established as a leading name in the hospitality service industry, Towne Park acknowledges the importance of every interaction and how it contributes to the well-being and comfort of those they serve. By working with Towne Park, one becomes part of a team dedicated not only to fulfilling professional duties but also to making every day meaningful by creating smiles and positive memories for clients and colleagues alike.

This job opportunity as a Guest Service Associate at Towne Park offers a unique blend of responsibilities that combine hospitality with operational duties. The role primarily involves ensuring exceptional customer service, including greeting guests warmly and professionally, assisting with luggage, and providing helpful information about the location and local attractions. Additionally, this position involves handling vehicles with care, parking and retrieving guest vehicles safely and efficiently, and managing related tasks such as ticketing, collecting payments, and maintaining thorough records of vehicle information. This blend of guest interaction and operational responsibility requires a candidate who is not only courteous and attentive but also attentive to safety and detail.

Towne Park emphasizes a compensation package that includes an hourly wage starting at $10.98 with additional earnings from tips ranging between $5 and $10 per hour, making potential earnings competitive within the hospitality industry. The company offers flexible work schedules that include morning, afternoon, overnight shifts, and weekend availability, accommodating various lifestyle needs. Employees are eligible for a range of benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and participation in a 401k retirement savings plan, emphasizing the company's commitment to employee welfare and financial security. However, seasonal and temporary roles may not be eligible for these benefits. Overall, this position is suitable for individuals seeking a rewarding career in hospitality with opportunities for personal growth and making a positive impact daily.

Job Requirements

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
One (1) month related experience and/or training
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Perform parallel parking

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
One (1) month related experience and/or training
OR equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Perform parallel parking

Job Duties

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledges and greets guests within five feet with a professional and friendly demeanor
Uses guest last names during interactions
Uses salutation of the day and welcomes guests to the location
Practices proper Towne Park phone etiquette
Parks and retrieves vehicles while driving slowly and cautiously
Assists guests with bell services and luggage storage as needed
Opens all vehicle and hotel doors for guests
Assists guests with directions, taxis, reservations and other inquiries
Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Delivers messages, items and/or guest amenities as requested
Shuttles guests to appropriate places that are approved by the location
Explains parking rates and retrieval procedures to guests upon arrival
Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
Consistently completes location on all key tags after parking vehicle
Calculates and collects revenue for vehicles when needed