RESORT SERVICES COORDINATOR

Carlsbad, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $24.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Complimentary employee meal

complimentary parking

Complimentary hotel nights and discounts

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Flexible spending account

Paid holidays

Vacation leave

sick leave

401k with Matching

Employee stock purchase plan

Educational Reimbursement

Job Description

Park Hyatt Aviara is a distinguished AAA Five-Diamond luxury resort located in the beautiful Carlsbad area of San Diego. Set amid 200 lush acres of breathtaking natural beauty, this recently renovated resort masterfully combines sophisticated, approachable luxury with a distinct local character. Guests at Park Hyatt Aviara enjoy world-class recreational amenities, including a stunning spa and an 18-hole Arnold Palmer designed golf course, offering an unparalleled destination for relaxation and indulgence. The resort is well-known for its striking architecture and for providing an environment that blends elegance with comfort, making every stay an exceptional experience. As one of the premier resort destinations in San Diego, Park Hyatt Aviara prides itself on its commitment to excellent service and a welcoming atmosphere that fosters a true sense of community for guests from all around the world.

The role of Resort Services Coordinator at Park Hyatt Aviara is an opportunity to be part of this luxury hospitality experience, delivering outstanding service to guests and enhancing their stay through personalized attention and expert knowledge of the resort's offerings. This position primarily involves managing reservations and resort services via phone and email correspondence, ensuring guests receive courteous, efficient, and professional assistance at every touchpoint. The Coordinator acts as the key contact for guests seeking to maximize their experience at the resort, providing detailed information about hotel amenities such as pool and cabana rentals, spa services, golf opportunities, dining options, group and convention services, and local attractions like the nearby zoo and flower fields.

In this dynamic position, attention to detail, multitasking capabilities, and strong computer skills are essential. Coordinators are expected to react swiftly and thoughtfully to guest service needs, identifying opportunities for service recovery and taking ownership of these issues with the support of leadership. A pleasant demeanor and excellent communication skills, including a polished phone presence, are critical for success. The Resort Services Coordinator plays a pivotal role in ensuring that guest interactions before, during, and after their stay meet Hyatt's high standards for luxury service.

Compensation for this hourly role is set at $24.00, reflecting the level of professionalism and expertise required. At Park Hyatt Aviara, the team members are valued and supported through a comprehensive benefits package that includes complimentary employee meals and parking, complimentary hotel nights and discounts at Hyatt properties worldwide, medical, dental, and vision insurance, life insurance, flexible spending accounts, paid holidays, vacation and sick leave, 401K with matching, employee stock purchase plans, educational reimbursement, and much more. This ensures colleagues not only provide the best possible service but also enjoy a rewarding career with many avenues for growth and development within the Hyatt brand.

Job Requirements

High school diploma or equivalent
Minimum one year of experience in customer service or hospitality
Excellent communication and interpersonal skills
Proficiency in computer applications, including Microsoft Windows
Strong typing skills
Ability to multitask and prioritize effectively
Ability to maintain confidentiality
Must be flexible to work varied shifts including weekends and holidays
Must demonstrate professionalism and a pleasant demeanor
Ability to work well under pressure and in a team environment
Attention to detail and organizational skills

Job Qualifications

Experience within luxury 5 star hotel and/or Hyatt hotels and resorts in roles delivering outstanding guest experiences in reservations, front office, spa and/or food and beverage
Familiarity with hotel systems such as Opera, Reserve, HotSOS, Zingle, Open Table, Infrasys or Micros, Book4Time, Alice (Go Concierge)
Minimum one year of customer interaction experience within hotels and/or food and beverage
Excellent mathematical, written, spoken, technical and computer skills
Ability to perform job functions with attention to detail, speed and accuracy
Strong organizational and problem-solving skills
Ability to work with minimal supervision and maintain confidentiality
Ability to manage multiple tasks simultaneously with thorough follow-up
Proficient in Microsoft Windows applications
Highly responsible, reliable and able to create trust with guests
Ability to work under pressure in a fast-paced environment
Strong interpersonal and communications skills
Self-starter with capability to work independently and as part of a team
Flexible schedule including mornings, afternoons, evenings, weekends and holidays

Job Duties

Provide knowledgeable information about resort and area offerings including hotel reservations, pool and cabanas, spa, golf, restaurants, groups, conventions and local attractions
Deliver professional, personalized and engaging luxury service
Complete in-room dining (room service orders) with anticipatory service
Respond quickly to guest service opportunities and recovery, logging and notifying appropriate areas and managing recovery with leadership support
Answer incoming calls to the resort with excellent phone demeanor and typing skills
Correspond professionally with guests before, during and after their stay
Communicate effectively with staff to meet guest needs and promote community spirit