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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Complimentary employee meal
complimentary parking
Complimentary hotel nights and discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Flexible spending account
Paid holidays
Vacation leave
sick leave
401k with Matching
Employee stock purchase plan
Educational Reimbursement
Job Description
Park Hyatt Aviara is a distinguished AAA Five-Diamond luxury resort located in the beautiful Carlsbad area of San Diego. Set amid 200 lush acres of breathtaking natural beauty, this recently renovated resort masterfully combines sophisticated, approachable luxury with a distinct local character. Guests at Park Hyatt Aviara enjoy world-class recreational amenities, including a stunning spa and an 18-hole Arnold Palmer designed golf course, offering an unparalleled destination for relaxation and indulgence. The resort is well-known for its striking architecture and for providing an environment that blends elegance with comfort, making every stay an exceptional experience. As one of the premier... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of experience in customer service or hospitality
- Excellent communication and interpersonal skills
- Proficiency in computer applications, including Microsoft Windows
- Strong typing skills
- Ability to multitask and prioritize effectively
- Ability to maintain confidentiality
- Must be flexible to work varied shifts including weekends and holidays
- Must demonstrate professionalism and a pleasant demeanor
- Ability to work well under pressure and in a team environment
- Attention to detail and organizational skills
Job Qualifications
- Experience within luxury 5 star hotel and/or Hyatt hotels and resorts in roles delivering outstanding guest experiences in reservations, front office, spa and/or food and beverage
- Familiarity with hotel systems such as Opera, Reserve, HotSOS, Zingle, Open Table, Infrasys or Micros, Book4Time, Alice (Go Concierge)
- Minimum one year of customer interaction experience within hotels and/or food and beverage
- Excellent mathematical, written, spoken, technical and computer skills
- Ability to perform job functions with attention to detail, speed and accuracy
- Strong organizational and problem-solving skills
- Ability to work with minimal supervision and maintain confidentiality
- Ability to manage multiple tasks simultaneously with thorough follow-up
- Proficient in Microsoft Windows applications
- Highly responsible, reliable and able to create trust with guests
- Ability to work under pressure in a fast-paced environment
- Strong interpersonal and communications skills
- Self-starter with capability to work independently and as part of a team
- Flexible schedule including mornings, afternoons, evenings, weekends and holidays
Job Duties
- Provide knowledgeable information about resort and area offerings including hotel reservations, pool and cabanas, spa, golf, restaurants, groups, conventions and local attractions
- Deliver professional, personalized and engaging luxury service
- Complete in-room dining (room service orders) with anticipatory service
- Respond quickly to guest service opportunities and recovery, logging and notifying appropriate areas and managing recovery with leadership support
- Answer incoming calls to the resort with excellent phone demeanor and typing skills
- Correspond professionally with guests before, during and after their stay
- Communicate effectively with staff to meet guest needs and promote community spirit
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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