Resort Lobby Ambassador ($19.45/hr)

Marriott Vacations Worldwide is a globally recognized company specializing in creating unforgettable vacation experiences for travelers. As part of the hospitality and vacation ownership industry, Marriott Vacations Worldwide offers a supportive, friendly, and beautiful work environment where employees can thrive. The company is dedicated to assisting families and guests in making meaningful moments together, ensuring that every vacation is a memorable event. With an unwavering commitment to guest satisfaction and quality service, Marriott Vacations Worldwide has cultivated a reputation for excellence and innovation in the vacation ownership market.

The role of a Lobby Ambassador at Marriott Vacations Worldwide is vital in maintaining the welcoming atmosphere and high service standards of the company. This position involves interacting directly with owners and guests to help create exceptional experiences during their stay. A Lobby Ambassador provides warm and welcoming greetings, offers directions and information about property amenities, services, hours of operation, and local attractions. It is a customer-facing role that requires enthusiasm, professionalism, and a genuine desire to help guests make the most of their visit.

A typical day for a Lobby Ambassador includes ensuring proper lobby coverage during peak arrival times, taking inventory to keep desks stocked with necessary supplies, and promoting brand awareness both internally and externally. This role also supports marketing efforts by screening potential customers and connecting them with marketing executives. Flexibility is essential, as the position requires availability on weekends and holidays. The company offers competitive pay along with excellent benefits such as medical, dental, vision coverage, 401(k) opportunities, travel discounts, credit union membership, tuition reimbursement, professional counseling, family support, and numerous growth and development opportunities.

In this role, the Lobby Ambassador contributes significantly to the team’s success by consistently following company policies and safety procedures while maintaining a professional and courteous demeanor. The ability to interact smoothly with guests and colleagues is critical to ensuring a positive environment. Marriott Vacations Worldwide values diversity and inclusiveness, aiming to hire motivated individuals who enjoy engaging with guests and embody the company’s core values. This entry-level yet impactful position serves as an excellent opportunity for those seeking a rewarding career in hospitality, combining service excellence with personal and professional growth.