Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Travel Discounts
Employee assistance program
Learning and advancement opportunities
Flexible Paid Time Off
401(k) with Company Match
Employee Stock Purchase Program
Job Description
Hilton Grand Vacations is a renowned leader in the hospitality industry, known for delivering exceptional vacation experiences at premier resorts worldwide. As part of the Hilton family, Hilton Grand Vacations upholds a commitment to quality, customer satisfaction, and innovation, providing memorable stays for families and individual travelers alike. The organization prides itself on fostering a people-first culture that emphasizes diversity, equity, and inclusion, as well as professional development for its employees. Hilton Grand Vacations operates numerous properties ranging from family-friendly resorts to luxury vacation clubs, each designed to offer guests a blend of comfort, convenience, and a welcoming atmosphere.
One such property, The Varsity Club Tucson, is a 60-unit resort under the Hilton Vacation Club brand. This family-friendly destination offers a relaxed vacation environment with thoughtfully designed amenities including a fitness center, outdoor pool, hot tub, and a kids' game room, ensuring an enjoyable experience for guests of all ages. The resort's atmosphere focuses on comfort and connection, providing the perfect backdrop for family vacations or relaxing getaways.
The role of General Manager at The Varsity Club Tucson is pivotal to the resort's continued success and growth. This full-time leadership position is responsible for the overall management of the property, ensuring all aspects of the resort operate efficiently and effectively. The General Manager is charged with providing strategic direction and hands-on leadership to deliver an outstanding vacation experience that exceeds owner and guest expectations. This includes overseeing operational functions, financial performance, guest satisfaction, and team development. The role demands a proactive, customer-focused approach to leadership, with an emphasis on fostering a positive, collaborative team culture.
In this role, the General Manager will collaborate with various stakeholders including the Homeowners Association Board of Directors and business management staff to maintain accurate records, enforce cost controls, and ensure compliance with all operational and labor regulations. They will lead efforts to maintain high standards for the resort's physical appearance through regular inspections of units, buildings, and grounds, as well as manage crisis plans to guarantee guest and owner safety and security. The ideal candidate will act with urgency, energy, and enthusiasm, consistently driving improvements and innovation to support the resort's success.
Hilton Grand Vacations offers competitive compensation along with an impressive suite of benefits designed to support employees' well-being and professional growth. These include comprehensive health care options from day one, a flexible paid time off plan for managers and above, extensive learning and advancement opportunities, 401(k) retirement savings with company match, and an exclusive employee stock purchase program. Additionally, employees gain access to a worldwide Travel Discounts Program and an Employee Assistance Program aimed at promoting a healthy work-life balance and overall well-being.
This opportunity is ideal for an experienced hospitality leader who thrives in a dynamic, customer-centric environment and is passionate about driving team success and guest satisfaction. Hilton Grand Vacations values diversity and equal opportunity and is committed to providing reasonable accommodations for individuals with disabilities throughout the employment process. The General Manager role offers not only a chance to lead a vibrant resort property, but also to be part of a globally respected hospitality brand that invests in its people and communities.
One such property, The Varsity Club Tucson, is a 60-unit resort under the Hilton Vacation Club brand. This family-friendly destination offers a relaxed vacation environment with thoughtfully designed amenities including a fitness center, outdoor pool, hot tub, and a kids' game room, ensuring an enjoyable experience for guests of all ages. The resort's atmosphere focuses on comfort and connection, providing the perfect backdrop for family vacations or relaxing getaways.
The role of General Manager at The Varsity Club Tucson is pivotal to the resort's continued success and growth. This full-time leadership position is responsible for the overall management of the property, ensuring all aspects of the resort operate efficiently and effectively. The General Manager is charged with providing strategic direction and hands-on leadership to deliver an outstanding vacation experience that exceeds owner and guest expectations. This includes overseeing operational functions, financial performance, guest satisfaction, and team development. The role demands a proactive, customer-focused approach to leadership, with an emphasis on fostering a positive, collaborative team culture.
In this role, the General Manager will collaborate with various stakeholders including the Homeowners Association Board of Directors and business management staff to maintain accurate records, enforce cost controls, and ensure compliance with all operational and labor regulations. They will lead efforts to maintain high standards for the resort's physical appearance through regular inspections of units, buildings, and grounds, as well as manage crisis plans to guarantee guest and owner safety and security. The ideal candidate will act with urgency, energy, and enthusiasm, consistently driving improvements and innovation to support the resort's success.
Hilton Grand Vacations offers competitive compensation along with an impressive suite of benefits designed to support employees' well-being and professional growth. These include comprehensive health care options from day one, a flexible paid time off plan for managers and above, extensive learning and advancement opportunities, 401(k) retirement savings with company match, and an exclusive employee stock purchase program. Additionally, employees gain access to a worldwide Travel Discounts Program and an Employee Assistance Program aimed at promoting a healthy work-life balance and overall well-being.
This opportunity is ideal for an experienced hospitality leader who thrives in a dynamic, customer-centric environment and is passionate about driving team success and guest satisfaction. Hilton Grand Vacations values diversity and equal opportunity and is committed to providing reasonable accommodations for individuals with disabilities throughout the employment process. The General Manager role offers not only a chance to lead a vibrant resort property, but also to be part of a globally respected hospitality brand that invests in its people and communities.
Job Requirements
- Bachelor's degree
- 5 years of management experience in a comparable hospitality property
- excellent written and verbal communication skills
- demonstrated experience in building and maintaining a diverse, equitable, and inclusive team culture
- proven leadership capabilities with team building and driving results through collaboration
- ability to manage budget controls and operational performance
- commitment to customer satisfaction and service excellence
Job Qualifications
- Must demonstrate the ability to create and maintain a culture of diversity, equity, and inclusion
- must possess excellent written and verbal communication skills
- 5 years of management experience in a comparable property
- proven team builder with experience driving results through collaboration, innovation, and trusted leadership
- BA/BS/Bachelor's Degree
Job Duties
- Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions
- instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity
- collaborates and builds partnerships and works collaboratively with others to meet shared objectives
- coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied
- action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- responsible for ensuring the efficient operation of resort functions
- communicates continuously with the Homeowners Association(s) Board of Directors
- develops and maintains cost and labor controls to ensure operation within budget
- must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team
- conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property
- commitment and dedication to our people-first culture
- ensure guest/owner safety and security
- maintain crisis management plan
- assures compliance with labor laws and respects areas of responsibility
- other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
