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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Travel Discounts
Employee assistance program
Learning and advancement opportunities
Flexible Paid Time Off
401(k) with Company Match
Employee Stock Purchase Program
Job Description
Hilton Grand Vacations is a renowned leader in the hospitality industry, known for delivering exceptional vacation experiences at premier resorts worldwide. As part of the Hilton family, Hilton Grand Vacations upholds a commitment to quality, customer satisfaction, and innovation, providing memorable stays for families and individual travelers alike. The organization prides itself on fostering a people-first culture that emphasizes diversity, equity, and inclusion, as well as professional development for its employees. Hilton Grand Vacations operates numerous properties ranging from family-friendly resorts to luxury vacation clubs, each designed to offer guests a blend of comfort, convenience, and a welcoming atmosphere.
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Job Requirements
- Bachelor's degree
- 5 years of management experience in a comparable hospitality property
- excellent written and verbal communication skills
- demonstrated experience in building and maintaining a diverse, equitable, and inclusive team culture
- proven leadership capabilities with team building and driving results through collaboration
- ability to manage budget controls and operational performance
- commitment to customer satisfaction and service excellence
Job Qualifications
- Must demonstrate the ability to create and maintain a culture of diversity, equity, and inclusion
- must possess excellent written and verbal communication skills
- 5 years of management experience in a comparable property
- proven team builder with experience driving results through collaboration, innovation, and trusted leadership
- BA/BS/Bachelor's Degree
Job Duties
- Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions
- instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity
- collaborates and builds partnerships and works collaboratively with others to meet shared objectives
- coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied
- action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- responsible for ensuring the efficient operation of resort functions
- communicates continuously with the Homeowners Association(s) Board of Directors
- develops and maintains cost and labor controls to ensure operation within budget
- must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team
- conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property
- commitment and dedication to our people-first culture
- ensure guest/owner safety and security
- maintain crisis management plan
- assures compliance with labor laws and respects areas of responsibility
- other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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