Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
travel discounts program
Employee assistance program
Flexible Paid Time Off
401(k) program
Employee Stock Purchase Program
Learning and advancement opportunities
Job Description
Hilton Grand Vacations is a globally recognized hospitality company known for its dedication to providing exceptional vacation experiences and superior hospitality services. As part of the Hilton portfolio, Hilton Grand Vacations operates a network of resorts and vacation properties designed to offer memorable leisure stays for families, couples, and individual travelers alike. Positioned as a leader in the vacation ownership industry, Hilton Grand Vacations emphasizes customer-centric values, innovative management practices, and a strong commitment to delivering quality and comfort to its guests and owners. Known for its culture that values diversity, equity, and inclusion, Hilton Grand Vacations aims to create both an outstanding guest experience and a supportive workplace environment for its team members.
The Varsity Club Tucson, a Hilton Vacation Club, is one such property within this network. It is a 60-unit, family-friendly resort thoughtfully designed to provide a relaxed and enjoyable vacation atmosphere. The resort features amenities such as a fitness center, an outdoor pool, a hot tub, and a kids’ game room, ensuring that guests of all ages have access to facilities that enhance their stay. Located in Tucson, Arizona, this resort attracts vacationers looking for a balance between leisure and active fun in a scenic and comfortable setting.
The position of General Manager at The Varsity Club Tucson plays a pivotal role in the overall success of the resort. This leadership role demands a hands-on and service-driven approach to managing day-to-day operations, fostering an environment where guest satisfaction and team development are prioritized. The General Manager is responsible for steering the resort’s strategic direction, overseeing financial performance, ensuring operational efficiency, and maintaining a positive, engaged team culture. This role requires collaboration with the Homeowners Association Board of Directors and coordination with business management staff to ensure compliance, accurate record-keeping, and budget management.
The ideal candidate for this role must demonstrate proven leadership skills, particularly in team building and fostering a culture of trust, integrity, and authenticity. They are expected to highly value diversity, equity, and inclusion and to be capable of developing and retaining engaged team members. With a commitment to safety, security, and guest experience, the General Manager will implement and maintain protocols that support a safe environment while upholding labor law compliance. This role also involves conducting regular inspections of the property to uphold high standards in maintenance and presentation.
Hilton Grand Vacations supports its managers with a range of benefits that enhance both their professional development and personal well-being. These benefits include comprehensive health care options effective from day one, a Travel Discounts Program with access to special hotel rates worldwide, and an Employee Assistance Program. The company culture places a strong emphasis on work-life balance, supported by a flexible Paid Time Off plan tailored for managerial roles. In addition to a comprehensive 401(k) program with matching contributions, employees benefit from an exclusive stock purchase program. These offerings combined make Hilton Grand Vacations not only a great place to work but also a long-term career destination. Overall, this opportunity as General Manager of The Varsity Club Tucson is ideal for a dynamic, energetic hospitality professional ready to lead a well-regarded resort that values its people and its guests equally.
The Varsity Club Tucson, a Hilton Vacation Club, is one such property within this network. It is a 60-unit, family-friendly resort thoughtfully designed to provide a relaxed and enjoyable vacation atmosphere. The resort features amenities such as a fitness center, an outdoor pool, a hot tub, and a kids’ game room, ensuring that guests of all ages have access to facilities that enhance their stay. Located in Tucson, Arizona, this resort attracts vacationers looking for a balance between leisure and active fun in a scenic and comfortable setting.
The position of General Manager at The Varsity Club Tucson plays a pivotal role in the overall success of the resort. This leadership role demands a hands-on and service-driven approach to managing day-to-day operations, fostering an environment where guest satisfaction and team development are prioritized. The General Manager is responsible for steering the resort’s strategic direction, overseeing financial performance, ensuring operational efficiency, and maintaining a positive, engaged team culture. This role requires collaboration with the Homeowners Association Board of Directors and coordination with business management staff to ensure compliance, accurate record-keeping, and budget management.
The ideal candidate for this role must demonstrate proven leadership skills, particularly in team building and fostering a culture of trust, integrity, and authenticity. They are expected to highly value diversity, equity, and inclusion and to be capable of developing and retaining engaged team members. With a commitment to safety, security, and guest experience, the General Manager will implement and maintain protocols that support a safe environment while upholding labor law compliance. This role also involves conducting regular inspections of the property to uphold high standards in maintenance and presentation.
Hilton Grand Vacations supports its managers with a range of benefits that enhance both their professional development and personal well-being. These benefits include comprehensive health care options effective from day one, a Travel Discounts Program with access to special hotel rates worldwide, and an Employee Assistance Program. The company culture places a strong emphasis on work-life balance, supported by a flexible Paid Time Off plan tailored for managerial roles. In addition to a comprehensive 401(k) program with matching contributions, employees benefit from an exclusive stock purchase program. These offerings combined make Hilton Grand Vacations not only a great place to work but also a long-term career destination. Overall, this opportunity as General Manager of The Varsity Club Tucson is ideal for a dynamic, energetic hospitality professional ready to lead a well-regarded resort that values its people and its guests equally.
Job Requirements
- Bachelor's degree
- Minimum 5 years of management experience in a comparable property
- Excellent written and verbal communication skills
- Proven ability to foster a culture of diversity, equity, and inclusion
- Strong leadership and team building skills
- Ability to manage operational budgets and cost controls
- Commitment to guest satisfaction and safety
- Ability to conduct property inspections and manage compliance
- Willingness to perform other duties as assigned
Job Qualifications
- Must demonstrate the ability to create and maintain a culture of diversity, equity, and inclusion
- Must possess excellent written and verbal communication skills
- 5 years of management experience in a comparable property
- Proven team builder with experience driving results through collaboration, innovation, and trusted leadership
- BA/BS/Bachelor's Degree
Job Duties
- Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions
- Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity
- Collaborates and builds partnerships and works collaboratively with others to meet shared objectives
- Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied
- Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Responsible for ensuring the efficient operation of resort functions
- Communicates continuously with the Homeowners Association(s) Board of Directors
- Develops and maintains cost and labor controls to ensure operation within budget
- Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team
- Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property
- Commitment and dedication to our people-first culture
- Ensure guest/owner safety and security
- maintain crisis management plan
- Assures compliance with labor laws and respects areas of responsibility
- Other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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