Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Dental Insurance
employee discount
Health Insurance
Job Description
The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, known for its luxurious accommodations and world-class hospitality. With 750 elegant guestrooms, over 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa, the hotel offers a diverse range of amenities and experiences for its guests. Hosting iconic events such as the WM Phoenix Open, Easter at the Princess, Summer at the Princess, and Christmas at the Princess, the resort is a cornerstone of luxury hospitality in Arizona. The Fairmont Scottsdale Princess takes great pride in providing exceptional service and memorable experiences to all who visit. Working here means being part of a team dedicated to excellence, guest satisfaction, and continuous personal and professional growth. The hotel also offers attractive employee benefits including matching retirement plans and travel discounts, making it a highly desirable place to build a career in the hospitality field.
As a Front Desk Agent at the Fairmont Scottsdale Princess, you will be a vital part of creating exceptional first impressions as you greet and assist guests with warmth and professionalism. Your role involves managing guest check-in and check-out processes efficiently, handling guest inquiries about the hotel facilities, and ensuring all service standards and safety policies are strictly followed. Reporting to the Director of Front Office, you will play an essential role in enabling the hotel’s mission to "Turn moments into memories" by delivering outstanding guest service throughout their stay. This position requires a friendly personality, attention to detail, multitasking abilities, and a composed demeanor in a fast-paced environment. You will have the opportunity to grow your career within the Fairmont Scottsdale Princess and benefit from learning programs, career development opportunities, generous medical and dental plans, 401K, direct deposit, and employee discounts at the hotel and affiliated businesses worldwide. The position offers a dynamic and rewarding work environment with a supportive team culture that values collaboration, diversity, and inclusion, making it an excellent opportunity for hospitality professionals seeking to thrive in a prestigious and renowned luxury hotel setting.
As a Front Desk Agent at the Fairmont Scottsdale Princess, you will be a vital part of creating exceptional first impressions as you greet and assist guests with warmth and professionalism. Your role involves managing guest check-in and check-out processes efficiently, handling guest inquiries about the hotel facilities, and ensuring all service standards and safety policies are strictly followed. Reporting to the Director of Front Office, you will play an essential role in enabling the hotel’s mission to "Turn moments into memories" by delivering outstanding guest service throughout their stay. This position requires a friendly personality, attention to detail, multitasking abilities, and a composed demeanor in a fast-paced environment. You will have the opportunity to grow your career within the Fairmont Scottsdale Princess and benefit from learning programs, career development opportunities, generous medical and dental plans, 401K, direct deposit, and employee discounts at the hotel and affiliated businesses worldwide. The position offers a dynamic and rewarding work environment with a supportive team culture that values collaboration, diversity, and inclusion, making it an excellent opportunity for hospitality professionals seeking to thrive in a prestigious and renowned luxury hotel setting.
Job Requirements
- Eligible to work in the United States
- Must be able to handle multiple tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours
- Must have strong interpersonal and problem solving skills
- Must possess a professional presentation
- Must be highly responsible and reliable
- Must be able to handle cash effectively and accurately
- Must be able to type 25 words per minute
- Must be proficient in English (verbal and written)
Job Qualifications
- Proficient in the English language (verbal and written), second language is an asset
- Ability to handle multiple tasks in a fast-paced, ever-changing environment
- Strong focus on guest needs with calm and courteous demeanor
- Previous customer-related experience is an asset
- Previous PMS experience is an asset
- Computer literate in Microsoft Windows applications is an asset
- Must be able to type 25 words per minute
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
- Ability to work cohesively as part of a team
- Hospitality diploma is an asset
- Flexible in terms of working hours
- Ability to work well under pressure
Job Duties
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Handle cash effectively and accurately
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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