Resort Experience Manager - Event Operations & Entertainment

Mesa, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Paid Time Off

Matching retirement plan

Employee Discounts

Travel Discounts

medical benefits

Dental benefits

401k

Job Description

The Fairmont Scottsdale Princess is Arizona's largest and longest-running AAA Five Diamond hotel, widely recognized for offering luxury and world-class hospitality. Located in the stunning deserts of Scottsdale, this iconic resort spans over 300,000 square feet of meeting space and boasts 750 elegant guestrooms, making it a premier destination for both leisure and business travelers. The property houses four award-winning restaurants, six shimmering heated pools, and a luxurious Well & Being Spa, providing guests with a comprehensive, upscale hospitality experience. Known for hosting major events such as the WM Phoenix Open, Easter at the Princess, Summer at the Princess, and... Show More

Job Requirements

3+ years resort experience/events management experience
Must be fluent in Timesaver, Excel, Word, Power Point, Publisher, POS
Must have Maricopa County Food Handlers Card and AZ Liquor Server Certification
Proven ability to drive sales results through a strong level of business acumen
Demonstrated success in talent development/leadership
Strong communication skills and ability to foster a guest experience focused culture
Availability for varied weekly shifts including weekend, opening, closing, and peak shifts

Job Qualifications

3+ years resort experience/events management experience
Must be fluent in Timesaver, Excel, Word, Power Point, Publisher, POS
Must have Maricopa County Food Handlers Card and AZ Liquor Server Certification
Proven ability to drive sales results through a strong level of business acumen
Demonstrated success in talent development/leadership
Strong communication skills and ability to foster a guest experience focused culture
Availability for varied weekly shifts including weekend, opening, closing, and peak shifts

Job Duties

Attract, hire, develop, train, inspire and retain top talent
Set and reinforce clear and aligned expectations, performance, results and accountability with all colleagues
Effectively and fairly manage, inspire, and drive high performance of all colleagues
Ensure comprehensive onboarding and continued training of the team
Positively communicate sales goals (budget, forecast), promotions and incentives to team
Analyze the business and create/communicate clear action plans that optimize results and ensure effective execution of all initiatives
Ensure team communication
reinforcing that resort experience leadership at every level are focused and accountable to driving results
Develop and grow a highly satisfied and loyal guest base through team follow up and accountability
Develop guest experience initiatives
Implement company selling strategies
Make good, fact-based shopkeeper decisions that keep the store full and abundant
Lead consistent focus on delivering engaging customer experiences
Promote the culture of colleague recognition
Build a team that works well together based on the needs of the division
Direct inventory management activities
Proactive event operation execution (Business Preparation, Management Coverage, Communication)
Accountability of all financials - Labor management, Control Costs - Food Cost, Beverage Cost, COS, all operating expenses
Act as manager on duty, when scheduled, to address guest service, vendor concerns, maintenance issues
Partner with the sales lead team to support action plans that optimize results and ensure effective execution of operational initiatives
Accountability of all policies and procedures
Incorporate Loss Prevention and safety messages into daily operations
Maintain OSHA requirements to ensure the outlets are a safe working and shopping environment
Resort Experience Leadership shift presence
Ensure all teams are set up for success and ready for the day, while being supported throughout the shift
Daily break schedule and execution
Prepare for and conduct morning and afternoon pre shift team meetings
Update and maintain Colleague Bible with coaching and recognition notes
Daily outlet financial review – leadership follow up & accountability
Daily division labor review follow up & accountability
Daily division void log follow up & accountability
Daily INES management & candidate interviews
ARM, Avero, Watson, Silverware duties
Update Trello
Work closely with the Event Lighting Supervisor to ensure that all aspects of the lighting and decor department are running smoothly
Oversee the timeline tracking of the lighting and decor department to ensure that all projects are completed on time and within budget
Coordinate the supply needs of the lighting and decor department, ensuring that all materials are ordered and delivered on time
Maintain communication with vendors and suppliers to ensure that all products are delivered as scheduled
Provide oversight and quality control support to Event Lighting Supervisor to ensure that all projects are completed to the highest standards
Provide regular reports to the Event Lighting Supervisor and other event management team members on the progress of the lighting and decor department
Weekly direct report one on one meetings
Weekly one on one with Assistant Director of Resort Experience
Create and distribute weekly team schedule- Build schedules leveraging business acumen to increase sales
Prepare offerings for marketing meeting communication
Schedule weekly property upkeep walk to ensure HOTSOS tracking is up to date
Review Watson schedule, Director of Retail to Approve
Attend and present division update in weekly OPS meeting
Review and submit bi-weekly Timesaver reports to Payroll , Director of Retail to Approve
Prepare and facilitate monthly P&L review
Prepare P&L commentary and review with Assistant Director of Resort Experience
Ensure that all equipment is properly maintained and stored, and that all safety regulations are being followed
Prepare offerings for marketing meeting communication
Execute monthly inventories in partnership with Assistant Director of Resort Experience
Work with the Event Lighting Supervisor to develop and implement new ideas for the event, ensuring that the lighting and decor department remains fresh and innovative
Create and schedule quarterly deep cleaning and repairs
Review Team training needs developing training needs
Strategic development of annual budget and forecast
Strategic development of install and strike timeline
Strategic management of third party vendor relationships
Source new lighting technology, advancements, and best pricing
Submit annual reviews/developmental plans, Assistant Director of Resort Experience
Ensure completion of all hourly reviews and development plans, Assistant Director of Resort Experience
Submit purchase request to Assistant Director of Resort Experience
Purchase requests are approved by Executive Director of Retail & Resort Experience

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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