Resort Concierge

The Fairmont Scottsdale Princess stands as Arizona's largest and longest-operating AAA Five Diamond hotel, renowned for its commitment to luxury and impeccable hospitality. Located in the picturesque Scottsdale, Arizona, this iconic hotel offers guests an exquisite retreat with 750 elegantly appointed guestrooms, over 300,000 square feet of versatile meeting and event space, and an array of amenities designed to provide an unforgettable experience. With four award-winning restaurants serving diverse culinary delights, six heated pools for year-round relaxation, and the luxurious Well & Being Spa, the Fairmont Scottsdale Princess encapsulates world-class service and comfort. The hotel regularly hosts high-profile events such as the WM Phoenix Open, Easter at the Princess, Summer at the Princess, and Christmas at the Princess, attracting a diverse clientele seeking top-tier accommodations and memorable experiences.

Joining the Fairmont Scottsdale Princess means becoming part of a vibrant community where you can grow professionally and personally. The property offers competitive benefits including matching retirement plans, travel discounts, and access to learning programs that help employees enhance their skills through various academies. The hotel's culture encourages career development with opportunities for promotion not just within the Scottsdale property but across the broader Accor network, allowing employees to explore limitless possibilities in hospitality.

The Concierge role at the Fairmont Scottsdale Princess is integral to delivering the exceptional guest experience that defines the hotel. This position centers on providing personalized, world-class service by anticipating guest needs and offering expert local knowledge and recommendations. As a Concierge, you will act as a trusted resource for guests, assisting with activities such as booking golf arrangements, dining reservations, and other local attractions, ensuring each stay is tailor-made to exceed expectations.

This role requires someone who thrives in a dynamic, fast-paced environment, with the ability to multitask efficiently while maintaining professionalism and warmth. Strong communication skills and a deep understanding of the Greater Phoenix and Scottsdale area are essential, alongside proficiency in computer systems including Microsoft Office and, ideally, hotel software like Opera Cloud. The Concierge not only helps guests make the most of their visit but also supports administrative duties to contribute to the overall smooth operation of the department.

Working at the Fairmont Scottsdale Princess means being part of a team of dedicated 'Heartists'—individuals passionate about hospitality who support one another to create a welcoming and inclusive environment for both guests and colleagues. The company prides itself on its diversity and inclusion initiatives, fostering a workplace where differences are valued and everyone has the opportunity to succeed. By joining this team, you are not just taking on a job but embarking on a career path filled with potential, purpose, and the chance to make a lasting impact in the hospitality industry.