Residential Valet Attendant - $25+/Hr Tip Potential! - St Regis Bal Harbour Residences

Towne Park is a leading parking management and guest services company known for its commitment to providing outstanding customer experiences and convenient parking solutions. Serving a wide array of clients ranging from hospitality venues to commercial properties, Towne Park operates with a focus on hospitality, efficiency, and professionalism. With a reputation built on excellent service and attention to detail, Towne Park prioritizes safety, customer satisfaction, and operational excellence. Employees benefit from a supportive environment that encourages growth through training and hands-on experience within a dynamic and fast-paced setting.

The Guest Service Associate role at Towne Park is designed for individuals who thrive in customer-facing positions and take pride in delivering exceptional service in a courteous and efficient manner. This hourly position offers an attractive compensation package with a base pay of $17 per hour complemented by additional tips ranging from $8 to $10 per hour, reflecting the value placed on excellent service delivery. The working schedule may involve morning and evening shifts, providing flexibility to accommodate different availability.

As a Guest Service Associate, you will be the first point of contact for guests arriving at the facility, responsible for greeting them warmly and ensuring a seamless parking experience. This role demands attentiveness, professionalism, and an ability to handle multiple tasks simultaneously including parking and retrieving vehicles safely, assisting guests with luggage handling where applicable, and delivering exceptional hospitality. Beyond parking duties, you will provide guests with information about the property amenities, local attractions, and facilitate services such as taxi arrangements and shuttle transportation within approved locations.

Towne Park’s Guest Service Associates play a vital role in maintaining the smooth functioning of the parking operation. You will manage vehicle claim procedures including issuing claim checks only after accepting vehicle keys, collecting claim checks before releasing vehicles, and completing detailed ticket information with accuracy. This includes maintaining records on key tags, guest folios, vehicle locations, and conducting thorough damage surveys. Your attention to detail and adherence to established protocols ensures security and customer satisfaction are upheld throughout the guest experience.

Working as a Guest Service Associate at Towne Park involves physical activity, including prolonged standing, walking, and occasional lifting of luggage or related items, sometimes up to 100 pounds. Most duties take place outdoors, exposing you to varying weather conditions, which requires resilience and readiness to perform your best regardless of weather challenges.

In addition to competitive pay, employees have access to valuable benefits including accident, critical illness, and hospital indemnity insurance, alongside telemedicine services to support their health and wellbeing. Towne Park also offers a 401k retirement savings plan, emphasizing long-term financial security for its associates. These benefits depend on employee classification, tenure, and hours worked, with seasonal or temporary roles excluded from certain offerings.

The ideal candidate for this position is at least 18 years old with a valid driver’s license and a clean driving record. A high school diploma or GED is required, alongside at least one month of related experience or an equivalent blend of education and practical skills. Candidates must be capable of passing background and drug screenings and demonstrate proficient communication skills, a customer-oriented attitude, and the ability to perform basic mathematical calculations. Experience with manual transmission vehicles and parallel parking is advantageous.

Joining Towne Park as a Guest Service Associate gives you the opportunity to work in a reputable company dedicated to quality service and guest satisfaction, while developing your professional skills in a supportive and structured environment. If you enjoy engaging with people and providing stellar service in a fast-moving setting, this role offers a fulfilling career path with tangible rewards and the chance to make a positive impact daily.