Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Employee assistance program
Professional development opportunities
Job Description
This position is with a high-end residential property specializing in creating a luxury living environment for its residents. The community prides itself on delivering impeccable service standards and ensuring that every resident and guest enjoys a five-star experience. The property operates in a dynamic hospitality setting that requires the seamless coordination of various service teams, including concierge ambassadors, valet staff, and front desk personnel, to maintain the highest standards of cleanliness, organization, and guest satisfaction. The role is crucial to the overall resident experience, acting as a pivotal point of contact who anticipates and fulfills the needs of residents efficiently... Show More
Job Requirements
- High school diploma or equivalent
- Valid Florida Driver's License
- Minimum 1 year hospitality industry experience
- Proficient with computers and office software
- Excellent verbal and written English communication skills
- Ability to drive automatic and manual vehicles
- Ability to lift items up to 30 pounds regularly
Job Qualifications
- High School Diploma or equivalent
- Minimum 1 year working in the hospitality industry
- Experience with computers and office software
- Must have excellent communication skills in English
- Creative outlook for luxury lifestyle enhancement
- Leadership skills
- Supervisory experience preferred
- Driver's license preferred
- Problem solving skills preferred
- Strong work ethic preferred
- Oral and written communication skills preferred
Job Duties
- Anticipates needs of residents and execute requests in a timely fashion
- Works with concierge ambassador and valet team to ensure arrival experience and design of service meets standards
- Assist with training new team members
- Conduct walk-throughs at the property to ensure cleanliness and organization
- Establish relationships with contractors, vendors, and service providers
- Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation to effectively answer questions and direct members
- Ensure employees are dressed appropriately and follow uniform guidelines and carry necessary equipment
- Generate operations-related reports and submit to management
- Provide directions and suggestions for restaurants, travel, and arrange special requests including airline reservations, ground transportation, hotel accommodations, tickets to events, golf outings, tours, flower deliveries, and other resident services
- Coordinate special events or projects as assigned
- Conduct all services as an ambassador with integrity and professionalism
- Respect residents' privacy and priorities
- Maintain a warm, friendly, and approachable demeanor
- Promptly communicate resident and guest concerns to management
- Receive and log lost and found items
- Work with front desk and butler to elevate service and ensure arrival/departure experience meets standards
- Prepare weekly activity reports
- Ability to drive automatic and manual vehicles
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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