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Residential Services Attendant

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

competitive salary
Wages
Comprehensive benefits package
Training and development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
Dynamic inclusive employee culture with year-round engagement events

Job Description

Four Seasons is a globally recognized luxury hospitality brand known for its commitment to exceptional service, genuine warmth, and creating unforgettable experiences for its guests, residents, and partners. The company takes pride in fostering a world-class employee experience and a positive, inclusive company culture that empowers its diverse team members to reach their full potential. With a presence in some of the most desirable destinations worldwide, Four Seasons has set a high standard in the hospitality industry, combining unparalleled comfort and luxury with heartfelt care. This dedication to excellence is reflected in every interaction, whether welcoming a familiar face or a new guest, emphasizing the core value of treating others as we wish to be treated ourselves. This philosophy extends to all aspects of the company, creating a dynamic, supportive environment where team members are motivated to provide exemplary service and create lasting impressions.

Located in the vibrant SoBro neighborhood of downtown Nashville, Four Seasons Nashville offers a unique gateway into the city's rich musical heritage and cultural tapestry. This luxury property serves as the new social hub of the city, perfectly blending modern sophistication with the authentic spirit of Music City. Guests and residents alike experience the rhythm of Nashville through the hotel's lively restaurants, event spaces, a serene spa, and a rooftop pool overlooking the Cumberland River and Riverfront Park. This is a place where unparalleled Four Seasons service meets the warmth of Southern hospitality, promising an authentic and inspiring experience that captures the essence of Nashville.

The role of Residential Services Attendant at Four Seasons Residences Nashville is pivotal in delivering a seamless luxury living experience tailored to homeowners' needs. This position supports the Residential Lobby and the entire property by providing attentive, personalized service, assisting residents with everyday tasks, amenities, and special requests that enhance their lifestyle. The Residential Services Attendant is expected to handle a variety of duties with professionalism and care, ensuring that every interaction contributes positively to the residents' experience. This role demands excellent communication skills, attention to detail, and the ability to multitask efficiently in a fast-paced, high-end environment. Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, is essential to meet the dynamic needs of the residents.

Candidates for this full-time position will enjoy competitive wages and comprehensive benefits, including employee discounts on stays at Four Seasons properties worldwide, training and development opportunities, and complimentary meals and uniform cleaning. The role also offers a chance to be part of a vibrant, inclusive employee culture with year-round engagement events that foster teamwork and professional growth. The Residential Services Attendant will play a key role in maintaining the high standards of Four Seasons Nashville, supporting the residence concierge, management, and public area staff, and ensuring that every homeowner feels valued and well-cared for during their time at the property. Authorization to work in the United States is required for this role, and Four Seasons strongly encourages applications from minorities, women, veterans, and individuals with disabilities, affirming its commitment to equal opportunity employment.

Job Requirements

  • Authorization to work in the United States is required for this role
  • Flexibility to work early mornings, afternoons, evenings, weekends, and holidays
  • Previous experience in residential services, guest services, or luxury hospitality preferred
  • Excellent communication skills and strong command of English in verbal and written form
  • Strong attention to detail and ability to multitask in a fast-paced environment
  • Comfort using a variety of software and technology tools

Job Qualifications

  • Previous experience in residential services, guest services, or luxury hospitality preferred
  • Excellent communication skills and strong command of English in verbal and written form
  • Flexibility to work early mornings, afternoons, evenings, weekends, and holidays
  • Strong attention to detail and ability to multitask in a fast-paced environment
  • Comfort using a variety of software and technology tools

Job Duties

  • Process incoming and outgoing packages, messages, mail, groceries, flowers, luggage, and other resident items with accuracy and timeliness
  • Assist residents with luggage handling, transportation arrangements, deliveries, parcels, wine deliveries, and grocery services based on resident instructions
  • Provide residents with information regarding residential services, events, amenities, and hotel offerings
  • Support homeowners in transporting items to and from private storage as requested
  • Deliver messages, packages, newspapers, and faxes to condominiums and assist with Residential Lobby operations, including answering phones at the Residence Concierge desk
  • Maintain cleanliness and organization of the Residential Lobby and all common residential areas
  • Assist Residence Concierge, Management, and Public Area teams during absences or peak periods
  • Handle all resident interactions with exceptional professionalism, anticipating needs and resolving issues to prevent service disruptions
  • Communicate resident requests promptly to Residence Concierge for follow-up and task completion
  • Provide role coverage for colleagues during meal breaks or emergencies

Job Criteria

Experience

No experience required


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