Residential Housekeeping Houseperson - Waldorf Astoria Miami Beach

Hilton is a globally recognized leader in the hospitality industry, known for delivering exceptional experiences to millions of guests worldwide. Founded with the vision of filling the earth with the light and warmth of hospitality, Hilton has continually set industry standards through its dedication to service, innovation, and a strong commitment to its team members. With an award-winning workplace culture that has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune, Hilton prides itself on fostering a supportive and inclusive environment where employees can thrive. Hilton’s suite of world-class brands and global presence offer unparalleled opportunities for career growth, development, and meaningful work in the hospitality sector.

Joining the Hilton team means becoming part of a community that values integrity, leadership, teamwork, ownership, and a sense of urgency in delivering memorable guest experiences. At Hilton, every employee plays a critical role in creating a welcoming and comfortable environment that guests remember and cherish.

The Residential Houseperson role at Hilton is an essential part of maintaining the high standards of cleanliness, comfort, and hospitality that the brand is known for. This position is not only about ensuring that designated hotel areas are clean and well-maintained; it is also about embodying the spirit of hospitality by spreading warmth and brightness to every guest interaction. A Residential Houseperson is responsible for maintaining public areas including restrooms, hallways, stairwells, elevators, offices, and event spaces through daily cleaning activities such as dusting, polishing furniture, vacuuming, mopping floors, washing windows, and emptying trash. This role demands attention to detail and a strong commitment to creating a hygienic and inviting atmosphere.

Beyond routine cleaning tasks, a Residential Houseperson supports guests directly by greeting them warmly, delivering requested items, and assisting with room cleaning as needed. Managing housekeeping supplies by organizing and stocking supply rooms ensures that operations run smoothly and efficiently. The role also includes performing special projects such as deep cleaning, mattress flipping, furniture moving, and floor waxing, all vital to maintaining the property’s high standards.

The position involves collaboration with the maintenance team by identifying and reporting repair needs or maintenance issues to keep the property in top condition. Familiarity with hotel operations and knowledge of the local business environment can help new hires quickly adapt and contribute to the seamless operation of the hotel.

Hilton invests significantly in its team members’ wellbeing, offering a comprehensive range of benefits and perks designed to support both personal and professional growth. These include deeply discounted travel opportunities with the Go Hilton program, an employee stock purchase plan, paid parental leave, personalized caregiving support, mental health resources, crisis concierge services, generous paid time off, and extensive health and welfare benefits.

Working as a Residential Houseperson at Hilton means being part of a global brand that values each team member’s contribution and strives to build an exceptional workplace culture. Whether you are starting a career in hospitality or seeking to expand your professional horizons, Hilton provides a supportive environment where you can grow, thrive, and make a tangible impact on the guest experience every day. This role offers a unique opportunity to be a vital presence behind the scenes, ensuring every guest’s stay is as comfortable and memorable as possible, while also advancing your career with a prestigious industry leader.