Residential Doorperson

New York, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $31.35

Benefits

Health Insurance

Paid Time Off

Flexible Schedule

Employee Discounts

Retirement Plan

Job Description

Mandarin Oriental Residences, New York Fifth Avenue, represents the epitome of luxury living in one of the world's most prestigious locations. Situated at 685 Fifth Avenue and located on 54th Street, this exquisite property is at the heart of New York City's premier Fifth Avenue retail shopping corridor. Residents enjoy proximity to iconic landmarks such as Central Park, Rockefeller Center, the Museum of Modern Art, and St. Patrick's Cathedral. The residences feature 65 spacious apartments with elegant interiors, complemented by a rooftop pool, fitness and wellness center, and private dining facilities, offering an unparalleled lifestyle experience.

The Mandarin Oriental... Show More

Job Requirements

Two years luxury hotel or condominium concierge experience
Excellent overall communication skills both written and verbal in the English language
Able to multi-task and always remain composed
Able to work well in a team environment
Able to stand for entirety of shift
Must be professional and possess excellent presentation, communication, organization, and effective time-management skills
Must have strong knowledge of the restaurants, museums, department stores, boutiques, and specialty shops
theatres, shows and attractions in New York City
Ability to work flexible schedules and hours, willingness to work on weekends and holidays is required
Professional appearance and demeanor

Job Qualifications

Two years luxury hotel or condominium concierge experience
Excellent overall communication skills both written and verbal in the English language
Able to multi-task and always remain composed
Able to work well in a team environment
Must be professional and possess excellent presentation, communication, organization, and effective time-management skills
Must have strong knowledge of the restaurants, museums, department stores, boutiques, and specialty shops
theatres, shows and attractions in New York City
Ability to work flexible schedules and hours, willingness to work on weekends and holidays is required
Professional appearance and demeanor
Additional languages are advantageous
First Aid and CPR qualifications
Experience with 2-way radio systems

Job Duties

Initiate contact with residents entering and departing the residences while opening and closing the residential entrance door
Assist residents with luggage and load luggage onto carts for residential team delivery including providing baggage checks for residents
Receive and deliver resident packages, special deliveries, and mail
Assist residents with car doors
Responsible for flow of street traffic outside the property
Escort residents to their destination
Maintain the cleanliness of the entrance
Handle delivering and storing of resident items/baggage
Maintain complete knowledge and comply with all residential policies and procedures
Greet, welcome, and anticipate every resident and guest and their needs
Ensure every resident receives a fond farewell
Accommodate all resident requests expediently and courteously and follow up with designated residential personnel to ensure completion of request
Ensure that the front door is always attended
Assist the residential concierge team with desk coverage and responsibilities, package and luggage deliveries when required
Ability to maintain confidentiality of all residential guest information and pertinent hotel data
Create special conversations with guests which identify personal preferences in order to record in each resident's profile history
Be proactive and anticipate the complete requirements to make the experience a success
Inquire as to the success or enjoyment of the recommendations made
Be knowledgeable of all in-house and arriving residents
Be aware of all known happenings company wide
Arrange package delivery and pickup for residents
Maintain the presentation standards of a 5-star lobby, including light vacuuming and dusting
Ability to work AM and PM shift

Job Location

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