Residential Door & Valet Attendant

Mandarin Oriental Residences, located in the prestigious Beverly Hills area, is an epitome of luxury living, offering residents unparalleled service and comfort in a serene and exclusive environment. The residences are part of the larger Mandarin Oriental Hotel Group, known worldwide for its commitment to excellence, sophisticated hospitality, and meticulous attention to detail. This establishment caters to an elite clientele who expect not only high-end amenities but also personalized, anticipatory service that enhances their daily living experience. As a distinguished residential complex, Mandarin Oriental Residences melds elegance with convenience, providing residents with access to bespoke services, world-class facilities, and a secure, welcoming atmosphere.

The Residential Door & Valet Attendant position at Mandarin Oriental Residences is a critical role designed to uphold the standard of luxury and professionalism that defines the community. This role is specifically designated for the PM and overnight shifts, ensuring that the front entrance remains a place of seamless, secure, and warm reception at all times. The attendant acts as the first and last point of contact for residents and their guests, delivering exceptional hospitality through attentive service and operational support during evening and overnight hours. The ability to anticipate residents' needs, coordinate effectively with internal teams such as Concierge, Lifestyle Ambassadors, Housekeeping, and Facilities, and manage multiple responsibilities efficiently is essential. The role demands a high level of discretion, privacy, and professionalism, all while maintaining a polished and inviting exterior presence.

In this capacity, the attendant oversees the safe handling of vehicles and luggage, ensuring a smooth and efficient experience that reflects the luxury standard of the Mandarin Oriental brand. Responsibilities extend beyond guest interaction to include maintaining the cleanliness and organization of the porte cochere, driveway, and adjacent public spaces. The role requires proficiency in operating communication tools such as property management systems and two-way radios, facilitating prompt responses and coordination related to vehicle retrieval and resident inquiries. Additionally, the attendant assists with arranging transportation services, handling special operational tasks, and upholding strict safety protocols such as secure key handling and vehicle security. This position is instrumental in creating a lasting positive impression and sustaining the exclusive atmosphere that residents and guests expect in this prestigious residential setting. A valid California driver's license and the capability to safely park and retrieve vehicles efficiently are mandatory, underscoring the importance of both service excellence and operational competence in this role.