Residential Dining Service Manager - UNC Chapel Hill

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. Rooted in a commitment to excellent service and united by a shared purpose, Aramark strives to positively impact its employees, clients, partners, communities, and the environment. The company values equal employment opportunities and fosters a diverse and inclusive workplace where all employees can thrive professionally and personally. Aramark’s mission drives them to do great things not just for their customers, but also for each other and the planet. With a focus on developing talent, nurturing passions, and empowering professional growth, Aramark is a place where employees can find new challenges, a sense of belonging, and opportunities to reach their full potential.

The Food Service Manager role at Aramark is a pivotal management position focused on creating and implementing dining solutions tailored to the unique needs and preferences of customers. This position involves overseeing dining operations where customers order prepared foods from a menu, typically in settings such as cafeterias or residential dining facilities. The Food Service Manager will lead the front-of-house operations in conjunction with the Food Service Director, ensuring a seamless and high-quality dining experience for every guest.

Key responsibilities include leadership and team development, where the manager is expected to use Aramark’s coaching model to motivate, engage, and develop team members. Rewarding and recognizing employees for their contributions is also an essential part of fostering a positive and productive work environment. Effective communication with clients to identify their needs and provide updates on operational progress is critical to maintaining strong relationships. Financial stewardship is a major focus, with duties including managing profit and loss statements, hitting financial targets for both the client and company, and educating the team about performance metrics and profit improvement techniques. Productivity and operational excellence are emphasized by ensuring efficient operations, appropriate cost controls, food and labor initiatives, and supervising the team's quality and control standards.

Compliance with safety, health, and regulatory standards is a top priority. The Food Service Manager must maintain a safe, healthy environment for employees, clients, and customers alike, adhering to policies relating to wage and hour laws and workplace safety. This role requires physical capability, including occasional lifting of up to 50 pounds and the ability to stand for extended periods.

Joining Aramark means being part of a company dedicated to continuous learning and adaptability. Job duties may evolve to meet business needs, providing opportunities for personal and professional growth within a dynamic and supportive work environment. This career opportunity is ideal for individuals who enjoy leading teams, enhancing client satisfaction, and making a significant impact through operational excellence in the food service industry.