Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
complimentary hotel stays
Inclusive Employee Engagement Events
Complimentary Meals
Job Description
Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company dedicated to providing exceptional guest experiences through a commitment to excellence, innovation, and genuine care. Established as a leader in the luxury hotel and residential sector, Four Seasons is powered by its people—individuals who are eager to grow, excel, and treat each other with respect and kindness. The company's culture fosters a collaborative and supportive environment that enables team members worldwide to create memorable moments for guests, residents, and partners alike.
The Four Seasons Hotel and Private Residences in Fort Lauderdale embody a sophisticated blend of classic yacht club lifestyle and modern coastal elegance. Located in a vibrant, next-generation coastal city, the property offers unparalleled style and service against the backdrop of a prime beachfront address. Residents and guests are within easy reach of Fort Lauderdale’s finest shops, restaurants, marinas, and entertainment venues, making it one of the world’s premier yachting destinations. Four Seasons Fort Lauderdale is a place where the spirit of luxury and community converge, inviting individuals to immerse themselves in the lifestyle of the South Florida Riviera.
The Residential Concierge role at Four Seasons Fort Lauderdale is integral to delivering this bespoke lifestyle experience. This position focuses on responding to residents’ inquiries and requests with efficiency, professionalism, and warmth. The Residential Concierge provides guidance on hotel services, local attractions, in-house events, and operational details, ensuring every interaction reflects the brand’s hallmark of excellence. Tasks involve managing incoming and outgoing communications, including mail, packages, and messages, as well as coordinating recommendations for local services such as dining, travel, and entertainment.
Candidates joining this team will enjoy a dynamic and inclusive employee culture where authenticity and individuality are valued and encouraged. The Four Seasons organization prides itself on creating a rewarding employee experience, mirroring the exceptional guest service it delivers. With a focus on integrity, passion for service, and a deep understanding of resident needs, the Residential Concierge plays a vital role in maintaining the high standards of Four Seasons.
Beyond providing outstanding customer service, this role requires a comprehensive knowledge of hotel operations, local cultural offerings, and available activities to enhance residents’ living experiences. The candidate’s ability to anticipate needs, handle inquiries with discretion and accuracy, and communicate effectively with senior management about resident concerns is fundamental to success.
Four Seasons Hotels and Resorts has been consistently recognized as one of the world's best employers, ranking on Fortune’s '100 Best Companies to Work For' since 1998. A career within Four Seasons offers benefits such as competitive wages, comprehensive health coverage including medical, dental, and vision, 401K retirement plans, complimentary hotel stays, inclusive employee engagement events, and complimentary meals. By joining Four Seasons Fort Lauderdale, candidates become part of a global legacy committed to excellence in hospitality and community impact.
This role requires US work authorization. Four Seasons is an Equal Opportunity, Affirmative Action employer that encourages applications from minorities, women, veterans, and individuals with disabilities.
The Four Seasons Hotel and Private Residences in Fort Lauderdale embody a sophisticated blend of classic yacht club lifestyle and modern coastal elegance. Located in a vibrant, next-generation coastal city, the property offers unparalleled style and service against the backdrop of a prime beachfront address. Residents and guests are within easy reach of Fort Lauderdale’s finest shops, restaurants, marinas, and entertainment venues, making it one of the world’s premier yachting destinations. Four Seasons Fort Lauderdale is a place where the spirit of luxury and community converge, inviting individuals to immerse themselves in the lifestyle of the South Florida Riviera.
The Residential Concierge role at Four Seasons Fort Lauderdale is integral to delivering this bespoke lifestyle experience. This position focuses on responding to residents’ inquiries and requests with efficiency, professionalism, and warmth. The Residential Concierge provides guidance on hotel services, local attractions, in-house events, and operational details, ensuring every interaction reflects the brand’s hallmark of excellence. Tasks involve managing incoming and outgoing communications, including mail, packages, and messages, as well as coordinating recommendations for local services such as dining, travel, and entertainment.
Candidates joining this team will enjoy a dynamic and inclusive employee culture where authenticity and individuality are valued and encouraged. The Four Seasons organization prides itself on creating a rewarding employee experience, mirroring the exceptional guest service it delivers. With a focus on integrity, passion for service, and a deep understanding of resident needs, the Residential Concierge plays a vital role in maintaining the high standards of Four Seasons.
Beyond providing outstanding customer service, this role requires a comprehensive knowledge of hotel operations, local cultural offerings, and available activities to enhance residents’ living experiences. The candidate’s ability to anticipate needs, handle inquiries with discretion and accuracy, and communicate effectively with senior management about resident concerns is fundamental to success.
Four Seasons Hotels and Resorts has been consistently recognized as one of the world's best employers, ranking on Fortune’s '100 Best Companies to Work For' since 1998. A career within Four Seasons offers benefits such as competitive wages, comprehensive health coverage including medical, dental, and vision, 401K retirement plans, complimentary hotel stays, inclusive employee engagement events, and complimentary meals. By joining Four Seasons Fort Lauderdale, candidates become part of a global legacy committed to excellence in hospitality and community impact.
This role requires US work authorization. Four Seasons is an Equal Opportunity, Affirmative Action employer that encourages applications from minorities, women, veterans, and individuals with disabilities.
Job Requirements
- us work authorization
- minimum two years prior concierge experience
- ability to provide excellent customer service
- strong verbal and written communication skills
- ability to work flexible hours including weekends and holidays
- proficiency with standard office equipment and technology
- ability to multitask and prioritize in a fast-paced environment
- high school diploma or equivalent
Job Qualifications
- minimum of two years concierge experience
- passion for flawless service and high integrity
- familiarity with hotel or condo/private residence operations is a plus
- excellent communication and interpersonal skills
- ability to anticipate and meet resident needs
- strong organizational skills
- knowledge of local area and available activities
- ability to handle confidential information with discretion
- teamwork and collaboration skills
Job Duties
- provide accurate information to residents in a courteous manner
- fill all reasonable residents requests or requirements
- anticipate residents needs and follow through in a timely manner
- research and compile a list of preferred service providers for residents including restaurants, gourmet shops, travel agencies, limousine services, flowers
- take messages for residents accurately and ensure proper follow-up
- properly handle incoming and outgoing mail, packages, and faxes
- provide information, ticketing, and reservations for local activities such as theater, arts, concerts, sports, and sightseeing
- maintain knowledge of hotel services, hours of operation, key personnel, and hotel policies
- keep senior management informed of resident issues and complaints, and actions taken
- maintain the Concierge Desk and storage in an orderly manner
- direct page and door staff in maintaining the front entrance and lobby area
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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