Residential Concierge in N.Y.C.

Kent Services is a family-owned security, technology, and building services firm renowned for delivering unparalleled services across the continental United States through a dedicated team of nearly 2,000 employees. Established with a commitment to excellence, Kent Services emphasizes professional growth, development, and rewarding career opportunities, ensuring each team member has the tools and environment to meet their personal and professional goals. The company's reputation is built on consistent, superior service, maintaining strong relationships with clients and fostering a culture of professionalism and integrity. Kent Services is constantly seeking motivated individuals who want to join a dynamic workforce that values hard work and dedication.

The Residential Concierge role in New York City offers an exciting opportunity to join this reputable firm by providing frontline support and fostering a safe, welcoming environment for residents and their guests. The Concierge/Lobby Attendant is primarily responsible for front desk operations, controlling access to the property, and safeguarding both people and assets. This position plays a critical role as the face of the property, greeting all residents warmly and announcing guests promptly. It involves managing resident services such as handling packages and coordinating dry cleaning acceptance and retrieval, ensuring convenience and satisfaction.

Beyond resident interaction, the Concierge is expected to adhere to established front desk procedures meticulously. This includes completing incident reports for management and responding appropriately to emergency situations, demonstrating sound judgment and a professional demeanor at all times. The role requires maintaining a clean, presentable uniform at all times, united with a professional appearance that reflects the high standards of Kent Services and the properties they serve. Candidates must be prepared for physical activities associated with the role, such as lifting or stooping, and flexible scheduling including mornings, afternoons, and weekends.

This full-time position offers competitive wages paired with comprehensive benefits including paid training, medical and dental plans, employer-matched 401K, vacation accrual, employee performance increases, annual performance programs, and ample career advancement opportunities. Kent Services supports its employees with a community-oriented, supportive work culture that not only meets but exceeds industry standards in delivering security and building services. Those who thrive in this role will demonstrate excellent communication skills, professionalism, and a proactive approach to service, ensuring every resident and guest experience is positive and secure. Joining Kent Services as a Residential Concierge is more than just a job; it’s an investment in a rewarding career path within a stable and respected company.