Residential Concierge Account Manager

Jersey City, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $60,000.00 - $70,000.00

Benefits

401(k)

Dental Insurance

Flexible Schedule

Flexible spending account

Health Insurance

Referral program

Vision Insurance

Job Description

The hiring establishment is a company specializing in providing high-quality concierge and hospitality services, catering specifically to sophisticated clientele in residential and hotel-like environments. With a commitment to excellence and personalized service, this company operates multiple client sites and prides itself on delivering a superior customer experience. By maintaining a strong presence in Hudson County, NJ, the company aims to continually elevate hospitality standards through efficient management and attentive service. The company seeks dedicated professionals who are passionate about service and who can embody the brand's values by delivering welcoming, proactive, and memorable guest experiences.

The role of Concierge Fie... Show More

Job Requirements

2-4 years experience in a field supervisory or management level position
Previous hospitality experience in residential or hotel-like atmosphere
Proven ability to manage multiple sites
Excellent communication skills
Proficient in English
Ability to multi-task and perform under pressure
Strong organizational skills
Knowledge of MS Office
Ability to travel regularly to multiple sites
Professional personal appearance
Availability to handle emergency situations
Ability to commute to Hudson County, NJ
Preferred ability to relocate to Hudson County, NJ before starting

Job Qualifications

2-4 years experience in a field supervisory or management level position with previous hospitality experience in residential or hotel-like atmosphere
Proven ability to manage associates in multiple sites
Strong problem-solving and decision-making skills
Experience in training, and disciplining
Possess excellent communication skills, must be proficient in the English language
second language a plus
Highly organized, attention to detail, courteous and professional
Able to multi-task and perform well under pressure
Strong communication skills, with a high level of professionalism and discretion
Solid understanding of MS Office

Job Duties

Have a solid understanding of each client site, the specific needs, and team schedules
Complete site tours on a weekly basis to multiple sites and liaison with property management on a consistent basis to ensure that employee performance meets client needs
Perform site inspections/audits on a weekly basis at multiple sites and confirm that the staff is professional, in uniform, and following all policies and protocols
Project an approachable and professional image in personal appearance, manner, and demeanor
Train new associates based on job requirements for front desk/concierge/unarmed security guards, porters, etc.
Ensure that all necessary logbooks, timesheets, and tracking are placed at each site
Assure prompt and positive action on all client or resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-ups
Responsible for providing, maintaining and promoting hospitality at the highest level at all times
Ensuring that safety policies are strictly adhered to
Accessible to the clients, our management team, and your associates at all times - respond to and handle emergency situations as required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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