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Job Overview
Employment Type
Full-time
Job Description
Mandarin Oriental Residences, Beverly Hills is a prestigious luxury residential community known for its impeccable service standards, exquisite accommodations, and prime location in the heart of Beverly Hills. The property offers residents an exclusive living experience where world-class amenities meet personalized care, combining the sophistication of Mandarin Oriental's hospitality legacy with the comforts of home. As part of a globally respected brand, the residences emphasize attention to detail, excellence in service, and an exceptional lifestyle tailored to the needs of discerning residents. The community prides itself on a vibrant and welcoming environment supported by a dedicated team committed to maintaining... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in concierge or customer service role
- excellent communication skills
- ability to multitask and work under pressure
- familiarity with local area and services
- flexible availability including weekends and holidays
- proficiency in relevant software and communication tools
Job Qualifications
- Proven experience in a luxury residential or hospitality concierge role
- strong interpersonal and communication skills
- knowledge of local amenities, dining, transportation, and events
- proficiency with property management systems
- ability to handle administrative tasks efficiently
- professionalism and discretion in all interactions
Job Duties
- Deliver highly personalized service to residents
- coordinate daily resident requests
- facilitate services enhancing maintenance and value of residences
- serve as communication point between residents, vendors, and internal teams
- manage deliveries, reservations, and transportation arrangements
- maintain accurate records and resident profiles
- ensure timely follow-up on service requests and work orders
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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