Residential Advocate (2nd shift)

Way Finders is a recognized Top Workplaces nonprofit organization known for its commitment to being an employer of choice, a testament to the positive feedback received from its employees. As a dedicated organization in the human services sector, Way Finders passionately invests in uplifting the people, places, and systems within the region. The organization’s mission focuses on building and advocating for a thriving community by enhancing the stability and economic mobility of families and individuals. Way Finders achieves this by developing, managing, and providing access to a comprehensive range of safe and affordable housing options. This unique blend of social advocacy and housing provision positions Way Finders as a vital player in regional development and community support.

The Residential Advocate position at Way Finders is an exciting and rewarding opportunity, especially suitable for individuals with experience in human or social services who are passionate about helping and advocating for vulnerable populations. This role is specifically for a 2nd shift schedule, from 4 pm to midnight, requiring the Residential Advocate to work onsite Monday through Friday. The position offers a competitive wage starting between $19.25 and $20.00 per hour, commensurate with the candidate’s qualifications.

This role centers on supporting families and individuals living in shelter settings by providing exceptional customer service, assisting with after-hours intakes, and participating in activities related to rehousing plans. The Residential Advocate acts as the first point of contact for shelter residents, facilitating a secure, welcoming environment. The advocate will engage in a range of critical tasks, including emergency response, community resource sharing, updating communication logs, and monitoring building access through security systems. The position requires a proactive approach to maintaining a clean and safe environment, overseeing housekeeping tasks, conducting unit inspections, and ensuring program supplies remain fully stocked.

Additionally, the Residential Advocate collaborates closely with case managers by providing professional backup during emergencies and handling documentation meticulously. Individuals in this position must demonstrate high levels of empathy, patience, and crisis management skills in a sometimes high-stress environment while maintaining professionalism and independent motivation. Bilingual skills (English/Spanish) are appreciated but not required, expanding the role’s accessibility to a diverse candidate pool.

The employment package for the Residential Advocate position includes numerous benefits starting from day one. Employees receive health, dental, and vision insurance options, along with 20 days of accrued paid time off in the first year and over 15 holidays annually. The organization supports ongoing education with assistance programs, offers a medical reimbursement account and dependent care account, and includes a 403(b) retirement plan with employer match. Additional benefits encompass life insurance, short-term and long-term disability insurance, transportation benefits, an employee assistance program, and company events like the annual staff picnic. Way Finders is committed to providing a work environment that fosters growth, diversity, and inclusion while supporting staff well-being and professional development.