Resident Services Representative

Kyle, TX, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.00 - $21.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid holidays

401K with company match

Training opportunities

Job Description

FirstService Residential is a leading property management company specializing in luxury residential communities. With a commitment to excellence, the company delivers superior living experiences through dedicated service and attention to detail. FirstService Residential manages a diverse portfolio of residential properties, including high-end condominiums, apartment communities, and gated neighborhoods, providing residents with exceptional amenities and personalized services. The company is known for fostering a community environment where residents feel valued, safe, and well-cared for.

The concierge position at FirstService Residential plays a crucial role in maintaining the high standards of luxury and customer service expected by residents. This role demands a passion for people and a dedication to providing superior customer service consistently within a fast-paced, demanding environment. As a concierge, the individual serves as the first point of contact for residents and guests, offering assistance that ranges from managing reservations and transportation to offering local expertise and resolving issues promptly. The position requires excellent time management and problem-solving skills, with the ability to handle multiple requests efficiently while maintaining a professional and friendly demeanor.

A successful concierge at FirstService Residential is expected to have an in-depth knowledge of the local area, including attractions, nightlife, and unique services that can enhance the residents’ living experience. Developing relationships with local businesses and VIP contacts is essential to accommodate special requests and provide personalized recommendations. The concierge must be warm and approachable, yet maintain professional boundaries, ensuring confidentiality and discretion at all times.

This full-time, non-exempt role offers a competitive hourly wage of $20 to $21, along with comprehensive benefits including multiple medical plan options, dental, vision, paid holidays, time off benefits, and a 401k plan with company match. Occasional travel may be required for training sessions and company events, emphasizing the company’s commitment to employee growth and development. Through their work, concierge staff contribute directly to creating memorable 5-star community living experiences that define FirstService Residential’s reputation for excellence.

Job Requirements

High school diploma or equivalency required
degree in hospitality management or business administration strongly desired
minimum of one year of high-end luxury hospitality or property management experience preferred
fluency in one or more foreign languages is a plus
excellent verbal and written communication skills
strong organization skills with ability to effectively manage multiple competing priorities while remaining composed and professional
friendly, courteous, service-oriented attitude
ability to work independently with minimal supervision while maintaining discretion and confidentiality
team player with strong work ethic
proficiency in Microsoft Office and information system hardware and software
ability to type at least 30 words per minute

Job Qualifications

High school diploma or equivalency
degree in hospitality management or business administration strongly desired
fluency in one or more foreign languages is a plus
minimum one year experience in high-end luxury hospitality or property management preferred
excellent verbal and written communication skills
strong organizational skills with ability to manage multiple competing priorities
friendly, courteous, service-oriented personality
ability to work independently with discretion and confidentiality
team player with strong work ethic
proficiency in Microsoft Office and information system hardware and software
ability to type a minimum of 30 words per minute

Job Duties

Demonstrates superior customer service at all times and a genuine desire to serve
warmly greets and directs residents and guests arriving to or departing from the property
maintains an active presence at the front desk including monitoring and announcing visitors and controlling access
handles all concierge duties with enthusiasm including processing mail and packages, making recommendations and arrangements for transportation, restaurant reservations, personal shopping, health and beauty services, cultural events, travel and meeting planning, and coordinating community-specific services
possesses in-depth knowledge of local attractions, nightlife, and special services to enhance the residential living experience
maintains familiarity with all community amenities and activities and provides directions
adheres to front desk procedures including daily activity reports and incident reports, and responds to emergency situations
ensures resolution of resident and guest concerns promptly and professionally
maintains a professional demeanor and polished appearance at all times
assists in training of concierge staff
follows safety procedures and maintains a safe work environment
performs other job-related duties as directed