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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,100.00 - $64,900.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
training programs
community events
Employee Discounts
retirement plans
Job Description
The hiring company is a reputable property management firm dedicated to providing exceptional living experiences within well-maintained residential communities. This company plays a pivotal role in managing apartment communities, focusing on creating comfortable, safe, and inviting environments for residents. Known for its strong community values and commitment to resident satisfaction, the company invests in professional growth and provides its staff with opportunities to thrive in a dynamic, fast-paced environment. Operating within the property management sector, the organization emphasizes excellent customer service, efficient property upkeep, and proactive community engagement to maintain high resident retention and satisfaction rates. Employment for this position... Show More
Job Requirements
- High School Diploma or equivalent
- 1-2 years of customer service or related experience in an environment involving extensive resident and community relations preferred
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
- Available to work evenings and weekends
- Ability to embody the Cardinal Culture and Cardinal Core Values every day
Job Qualifications
- 1-2 years of customer service or related experience in an environment involving extensive resident and community relations preferred
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
- Enjoy and take pride in providing excellent service
- High-energy and great with people in person and on the phone
- Excellent verbal, written and computer skills
- Strong database management skills preferred
- High School Diploma or equivalent
- Available to work evenings and weekends
- Ability to embody the Cardinal Culture and Cardinal Core Values every day
Job Duties
- Demonstrate a positive, professional, and client-oriented attitude with team members, residents, clients and the public
- Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal company team member or a vendor
- Serve as liaison for Community Manager with residents, guarantors, and property vendors
- Ensure tenants are provided a clean, safe, and well-maintained community
- Work with residents to ensure positive tenant and community relations
- Utilize Cardinal leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up
- Complete all lease applications and participate in the verification of applications
- Notify prospective clients of results
- Oversee the execution of all renewal campaigns as well as ensure that all renewal contacts are being completed and all renewal progress reports are being updated accurately and on time
- Assist the Leasing and Marketing Team Lead in planning and executing all resident events
- Maintain accurate client records in accordance with Company policy
- Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily, weekly, monthly, and annual basis
- Maintain and perform upkeep of the tour route to ensure curb side appeal
- Assist residents with day-to-day tasks, as a part of the community's concierge program, while developing and creating a community
- Participate in Cardinal U training as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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