Resident Services Coordinator

Marquette Management is a leading property management company dedicated to providing outstanding living experiences for residents in the communities they serve. With a strong focus on resident satisfaction, Marquette Management has built a reputation for excellence through responsive service, transparent communication, and a commitment to quality community living. The company operates with a hospitality mindset and a resident-first philosophy, aiming to create and maintain environments where residents feel valued, supported, and at home. Marquette Management understands that the resident experience is the cornerstone of a thriving community, fostering long-term retention and occupancy stability. This comprehensive understanding drives the company’s mission to hire dedicated professionals who align with their values and contribute positively to the community's well-being.

The role of the Resident Services Coordinator at Marquette Management is pivotal in achieving these goals. As the front-line owner of the resident experience, the Coordinator serves as the primary point of contact for residents’ inquiries and concerns, handling communication through various channels including in-person visits, phone calls, emails, and online portals. This position requires a proactive and service-oriented approach, ensuring that residents receive timely and courteous assistance that builds trust and loyalty. The Resident Services Coordinator is responsible for managing resident relationships on a daily basis, providing clear and accurate information about community policies, amenities, billing processes, maintenance procedures, and ensuring that any commitments made to residents are fulfilled without delay.

Another core responsibility is managing the renewal strategy and driving resident retention. The Coordinator monitors upcoming lease expirations, executes structured outreach plans, and facilitates the renewal process by clearly communicating options, deadlines, and next steps. They actively engage with residents to understand their concerns and explore opportunities to retain them, working closely with property management leadership on pricing questions or escalations as needed. Completing renewal paperwork accurately and on schedule is also a critical task to ensure seamless lease transitions that support occupancy goals.

Issue resolution and escalation management are essential components of this role. The Resident Services Coordinator documents and tracks resident inquiries, complaints, and their outcomes in the property management software, ensuring that all issues are routed to the appropriate department such as maintenance, accounting, or vendors with full context. Persistent follow-up until resolution, clear status updates to residents, and swift escalation of urgent matters related to safety or legal concerns are key to maintaining high standards of community service.

Representing the community brand with professionalism and consistent messaging is vital. The Coordinator ensures that all resident-facing materials like notices, emails, and signage are accurate and policy-aligned, supports community events and service recovery gestures, and enforces community rules respectfully and consistently. This role not only demands excellent communication and interpersonal skills but also the ability to remain calm under pressure and manage multiple priorities effectively.

Marquette Management offers a career path for talented individuals seeking growth and meaningful engagement in a vibrant and supportive environment. With competitive starting salaries ranging from $22 to $24 per hour based on experience, exceptional training programs, and a robust benefits package including medical, dental, vision insurance, 401K with matching, paid time off, and bonus potential, the company cultivates an empowering workplace culture. Marquette values diversity and equity, welcoming employees from all backgrounds and providing a safe atmosphere for personal and professional development. Join Marquette Management to be part of a team that works with you, not just for you, and make a positive impact in the communities you serve.