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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.75 - $25.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Company matched 401(k)
Paid Time Off
Tuition Reimbursement
Pet insurance
Employee assistance program
long-term disability insurance
short-term disability insurance
Job Description
Vesta Management is a renowned leader in property management specializing in creating community-centered living environments that prioritize resident well-being and self-improvement. With extensive experience in managing senior and multi-family housing, Vesta is dedicated to providing exceptional service and support through innovative programs and strategic community partnerships. They pride themselves on fostering a supportive workplace culture that emphasizes professional growth, teamwork, and a healthy work-life balance. Located at Loring House in Portland, ME, Vesta Management is actively seeking a Resident Services Coordinator (RSC) to join their esteemed team.
The role of a Resident Services Coordinator at Vesta Management transcends traditional proper... Show More
The role of a Resident Services Coordinator at Vesta Management transcends traditional proper... Show More
Job Requirements
- Successful completion of a background check and drug screening required
- Valid driver’s license and clean driving record required
- Ability to work some weekends and evenings is required
Job Qualifications
- Bilingual English and Spanish verbal and written communication skills preferred
- Bachelor’s degree focusing on social work, human services, public health, psychology, gerontology, developmental disabilities, community development, or related field preferred
- 2+ years of professional experience working in a senior housing or multi-family housing environment or private non-profit social service organization
- Experience overseeing and managing grants a plus
- Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs
- Previous experience in property management and knowledge of HUD regulations a plus
- Experience engaging, communicating, and collaborating with residents of diverse socioeconomic and cultural backgrounds preferred
- Experience working with partners and site team members to implement programs and initiatives
Job Duties
- Develop strategic partnerships with local service providers to bring on-site programs or provide referrals to off-site programs and services
- Provide non-clinical case management and referral services to all residents
- Initiate strategic relationships with other local service providers and stakeholders
- Build relationships with residents and their families to understand their needs and aspirations and connect them with local resources and opportunities
- Act as a liaison between residents and property management, community-based agencies, and regional government entities
- Work with property management staff, eldercare service providers, behavioral/mental health care, and medical care professionals to resolve issues while maintaining confidentiality
- Monitor, document, and help residents prevent and manage cognitive, emotional, and physical health issues
- Create consistent outreach and communication with residents including newsletters, flyers, telephone calls, and home visits
- Maintain accurate and timely documentation on resident demographics, issues, requests, statistics, incidents, interactions, and outcomes
- Participate in and coordinate resources around critical issues such as housekeeping and money management for late rent payers
- Manage administrative tasks required for securing and executing contracts with providers and partners
- Develop and maintain linkages with area resources, including third-party providers, regarding information and services available to address social and recreational needs
- Perform other duties and responsibilities as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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