Resident Service Coordinator - Lincoln Common

Hines is a global real estate investment, development, and property management firm with a long-standing legacy of innovation and excellence dating back to its founding in 1957 by Gerald D. Hines. Operating in 28 countries, Hines manages a diverse portfolio valued at over $92 billion, spanning residential, logistics, retail, office, and mixed-use properties. This global reach is supported by local teams who oversee 634 properties encompassing more than 225 million square feet globally. With a strategic vision that combines local expertise with global knowledge, Hines is recognized as a leader in the real estate sector, earning notable accolades such as placement on Fast Company's prestigious list of the World’s Most Innovative Companies and recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Committed to sustainability, Hines has set a net zero carbon target by 2040 without purchasing offsets, reflecting its dedication to pioneering environmentally responsible real estate practices.

Joining Hines means embarking on a career journey filled with opportunities for growth and learning, supported by comprehensive training, competitive compensation, robust benefits, and a generous vacation package. The company's culture emphasizes diversity, inclusion, and the wellbeing of its employees, creating an empowering work environment that fosters long-term success and meaningful career development.

As a Resident Services Coordinator at Lincoln Commons, a Hines Living community, you will be a vital part of a team dedicated to creating exceptional living experiences that residents are proud to call home. Part of one of Hines’ highest-conviction growth priorities, Hines Living is expanding rapidly across North America, offering a unique opportunity to contribute to the growth of a dynamic and hospitality-focused property management division. The role involves delivering a 5-star resident and guest service experience in every interaction. You will be expected to demonstrate extraordinary customer service skills, providing prompt responses and showcasing strong knowledge of local entertainment and restaurant venues, which is essential for creating a personalized and engaging resident experience.

Reporting to the Community Manager, the Resident Services Coordinator is responsible for handling resident inquiries and complaints efficiently and professionally, ensuring satisfaction in every interaction. Duties include engaging with residents to foster positive relationships, managing contract obligations, supporting maintenance coordination, and overseeing reservations for community amenities. Additionally, the position involves accounting responsibilities such as invoice management and monthly reporting support, as well as assistance with commercial property management tasks including vendor contract management and retail leasing support. This multifaceted role requires someone who is insightful, proactive, and dedicated to upholding the quality and reputation of the Hines Living brand.

Candidates must currently hold or be willing to obtain a Real Estate Leasing Agent license for the state of Illinois within 120 days, reflecting the regulatory requirements necessary for success in this position. Hines offers an hourly pay range of $26 to $34, highlighting the competitive compensation package designed to attract top talent committed to excellence and service. This opportunity offers not only a job but a pathway to a rewarding career at one of the world’s most respected real estate firms.