Job Overview
Compensation
Hourly
Range $19.00 - $24.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
flexible schedule
Professional development opportunities
Employee assistance program
Job Description
Doves Manor, located at 1040 Brookview Dr., Toledo, OH 43615, is a community-oriented residential property dedicated to providing safe, stable, and supportive housing for low-income individuals, families, seniors, and persons with disabilities. The property aims to foster a sense of community while promoting self-sufficiency and enhancing the quality of life for all its residents. As part of its commitment to resident welfare, Doves Manor emphasizes connecting residents with various social, emotional, educational, employment, and medical resources through personalized services tailored to individual and group needs. The establishment is managed under the supervision of dedicated professionals, including the RRN Quality Assurance Manager, ensuring a high standard of service delivery and adherence to housing regulations.
The Service Coordinator position at Doves Manor offers a valuable opportunity for a compassionate, experienced individual to work directly with residents to enhance their living experiences. This part-time role involves 14 hours per week, focusing on identifying the diverse needs of residents, liaising with community support agencies, and coordinating services to assist residents in achieving housing stability, self-sufficiency, and improved well-being. The Service Coordinator functions as a critical link between residents and community resources, creating networks and facilitating access to programs that address recreational, health, educational, and spiritual needs.
In this role, the Service Coordinator will conduct comprehensive assessments to establish individual and group goals, develop directories of local social service agencies, maintain confidentiality, and promote a culture of professionalism and trust. Key responsibilities encompass fostering community building by organizing and facilitating resident groups, newsletters, welcome committees, and various community programs. Additionally, the Coordinator advocates for residents by raising awareness among service providers, managing referrals for case management in situations involving health or safety risks, and assisting with fair hearing applications when services are denied.
The ideal candidate will possess an Associate's degree or higher in human services or a related field, with a Bachelor's degree preferred. At least three years of relevant experience serving low-income populations, seniors, and persons with disabilities is essential. Candidates should have proficiency in Microsoft Office applications and data management tools to efficiently handle record-keeping and reporting duties. This role also requires knowledge of housing rules, such as reasonable accommodations and lease compliance, to effectively address and manage resident concerns.
Working at Doves Manor as a Service Coordinator not only means contributing to the well-being of a diverse resident community but also engaging in meaningful work that strengthens community ties and supports residents' independence and empowerment. This role is suited for individuals passionate about social services, community building, and advocacy, looking to apply their skills in a supportive and impactful environment. The position reports directly to the RRN Quality Assurance Manager, ensuring continuous quality monitoring and alignment with housing and social service standards.
The Service Coordinator position at Doves Manor offers a valuable opportunity for a compassionate, experienced individual to work directly with residents to enhance their living experiences. This part-time role involves 14 hours per week, focusing on identifying the diverse needs of residents, liaising with community support agencies, and coordinating services to assist residents in achieving housing stability, self-sufficiency, and improved well-being. The Service Coordinator functions as a critical link between residents and community resources, creating networks and facilitating access to programs that address recreational, health, educational, and spiritual needs.
In this role, the Service Coordinator will conduct comprehensive assessments to establish individual and group goals, develop directories of local social service agencies, maintain confidentiality, and promote a culture of professionalism and trust. Key responsibilities encompass fostering community building by organizing and facilitating resident groups, newsletters, welcome committees, and various community programs. Additionally, the Coordinator advocates for residents by raising awareness among service providers, managing referrals for case management in situations involving health or safety risks, and assisting with fair hearing applications when services are denied.
The ideal candidate will possess an Associate's degree or higher in human services or a related field, with a Bachelor's degree preferred. At least three years of relevant experience serving low-income populations, seniors, and persons with disabilities is essential. Candidates should have proficiency in Microsoft Office applications and data management tools to efficiently handle record-keeping and reporting duties. This role also requires knowledge of housing rules, such as reasonable accommodations and lease compliance, to effectively address and manage resident concerns.
Working at Doves Manor as a Service Coordinator not only means contributing to the well-being of a diverse resident community but also engaging in meaningful work that strengthens community ties and supports residents' independence and empowerment. This role is suited for individuals passionate about social services, community building, and advocacy, looking to apply their skills in a supportive and impactful environment. The position reports directly to the RRN Quality Assurance Manager, ensuring continuous quality monitoring and alignment with housing and social service standards.
Job Requirements
- Associate’s degree or higher in human services or related field
- At least three years of experience serving low-income individuals, families, seniors, and/or persons with disabilities
- Proficiency in Microsoft Office suite
- Strong communication and organizational skills
- Ability to maintain confidentiality
- Availability to work 14 hours per week
- Knowledge of housing rules and regulations
- Experience in community service coordination
Job Qualifications
- Associate’s degree or higher in human services or related field
- Bachelor’s degree preferred
- A minimum of three years of experience serving low-income individuals, families, seniors, and/or persons with disabilities or related populations
- Knowledge of community support services available to family and/or senior housing residents
- Experience working directly with older persons and/or families in advocacy, self-sufficiency, service negotiation, and community building
- Proficiency in Microsoft Office suite (Word, Outlook, Excel) and data management tools
- Strong organizational, communication, and interpersonal skills
- Ability to maintain confidentiality and professionalism
- Familiarity with housing rules and regulations such as reasonable accommodations and lease agreements
Job Duties
- Identifies, distributes information about, and links residents to existing community services that help to improve housing stability, increase self-sufficiency, and build safe and supportive communities
- Conducts assessments to determine individual and group-level resident goals, interests, and needs
- Creates a network and directory of local social service agencies to facilitate residents’ access to resources, programs, and services
- Maintains confidentiality with respect to information shared by residents and services provided
- Works with residents to develop a sense of fellowship and community using organization and facilitation skills
- Assists residents in securing and/or creating social, community-oriented programming opportunities which meet the recreational, health, educational and spiritual needs of the housing community
- Raises awareness among local service providers of the needs of residents and promotes partnerships that help residents gain access to needed services
- Refers for case management any resident experiencing problems that threaten health, safety, and continued independence while supporting the resident in remaining at home
- Provides follow-up to referrals to ensure appropriate service delivery
- Helps residents apply for fair hearings when there is reason to believe the resident is eligible for a denied service
- Helps market the housing property through networking contacts in the community
- Keeps appropriate resident files documenting conversations, problems identified, referrals made, refusal or acceptance of services, and progress
- Completes reports regarding services provided, resident outcomes, and satisfaction as required
- Develops knowledge of housing rules including reasonable accommodations, lease and lease violations
- Assumes additional responsibilities as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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