Resident Manager

WSH Management is a reputable property management company that has been serving the community for over 20 years. Specializing in the management of senior and multifamily properties, WSH Management brings extensive experience in handling both affordable and market rate apartment communities. The company currently oversees more than 60 properties across California with a dedicated workforce of over 200 employees. Known for its commitment to quality service and community engagement, WSH Management fosters a professional and supportive environment for both residents and employees. The organization values diversity and inclusivity, offering equal employment opportunities without discrimination based on race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other legally protected category. Adhering to a drug-free workplace policy, WSH Management ensures a safe, respectful, and productive work atmosphere. Reasonable accommodations are provided throughout the hiring process to ensure fairness and accessibility.

The role of Resident Manager is a full-time position based in Los Angeles, CA, with a competitive hourly wage ranging from $29.00 to $30.50. This position involves managing a 43-unit residential complex specifically designed to serve residents aged 55 and older or individuals with disabilities. The Resident Manager is responsible for the overall management and operation of the property, ensuring that it meets the needs of its residents while maintaining financial health and compliance with all applicable policies and regulations.

Key responsibilities include collecting and processing rent payments, overseeing maintenance activities, and managing social service and activity coordination within the community. The Resident Manager works closely with maintenance technicians and other team members to prioritize and complete work orders, coordinate unit turnovers efficiently, and maintain the property's cleanliness and safety standards. Administrative duties such as handling move-ins and move-outs, maintaining organized resident files, and conducting applicant interviews from the waiting list are critical components of this role. Additionally, the Resident Manager plays a significant role in assisting residents with the recertification process to ensure compliance with affordable housing requirements.

The position demands strong leadership skills to train, onboard, and motivate staff, cultivating a positive and collaborative team environment. Financial management is a vital aspect, including preparing reports, managing accounts receivable and payable, and ensuring timely submission of payables aligned with company policies. The Resident Manager also actively participates in resident retention programs, responding promptly to resident concerns and organizing community events to promote engagement and satisfaction.

Compliance with California landlord-tenant laws, fair housing regulations, and safety protocols are mandatory. The Resident Manager is expected to lead emergency responses effectively, ensuring the well-being of residents and staff during incidents such as fires, floods, or other emergencies. Competency in property management software like Yardi and proficiency in Microsoft Office Suite tools are essential for efficient property operation and communication.

If you are a motivated and experienced professional with a passion for managing vibrant residential communities and supporting older adults or disabled residents, this Resident Manager position at WSH Management offers an excellent opportunity to join a growing organization dedicated to excellence in property management and resident services.