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Resident Experience Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities

Job Description

Hillpointe is a fully integrated real estate development and investment management firm that specializes in developing market-rate workforce housing across the Sun Belt. Recognized as one of the top builders and developers by the National Multifamily Housing Council (NMHC), Hillpointe prides itself on its best-in-class execution and innovative approaches to real estate development. The company has a strong foundation and long track record of successfully managing projects from start to finish, leveraging its in-house general contracting expertise. This enables Hillpointe to maintain direct control over cost, quality, and delivery timeframes, ensuring that every aspect of the project aligns with their... Show More

Job Requirements

  • High school diploma or equivalent
  • Two or more years of property management experience
  • Ability to work a flexible schedule, including weekends
  • Detail-oriented with excellent organizational and time management skills
  • Ability to quickly learn new software systems and communicate outcomes
  • Strong interpersonal and communication skills
  • Ability to physically access all community areas
  • Valid driver's license for property operations and local travel if required

Job Qualifications

  • Two or more years of property management experience required
  • Ability to work a flexible schedule, including weekends
  • Detail-oriented with excellent organizational and time management skills
  • High school diploma or equivalent
  • Ability to quickly learn new software systems, understand data as it relates to the goals, and communicate outcomes
  • Previous experience in leasing, sales, customer service, or related field preferred
  • Strong interpersonal and communication skills, including the ability to engage effectively with diverse individuals
  • Ability to physically access all community areas
  • Valid driver's license for property operations and local travel if required

Job Duties

  • Conduct sales and leasing activities to meet revenue and occupancy targets
  • Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates
  • Utilize CRM and leasing software to track follow up and applicant progress
  • Lead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met to achieve occupancy goals
  • Engage with prospects and residents to ensure their satisfaction
  • Provide timely responses to prospects, residents and internal stakeholder inquiries and concerns
  • Identify opportunities for process improvement and offer innovative solutions
  • Stay updated on industry trends and best practices for continuous improvement
  • Ensure resident satisfaction in efforts to achieve the highest level of overall retention each month

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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