Resident Experience Manager

Hillpointe is a fully integrated real estate development and investment management firm that specializes in developing market-rate workforce housing across the Sun Belt. Recognized as one of the top builders and developers by the National Multifamily Housing Council (NMHC), Hillpointe prides itself on its best-in-class execution and innovative approaches to real estate development. The company has a strong foundation and long track record of successfully managing projects from start to finish, leveraging its in-house general contracting expertise. This enables Hillpointe to maintain direct control over cost, quality, and delivery timeframes, ensuring that every aspect of the project aligns with their high standards. The firm oversees every phase of development including land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. By maintaining such comprehensive control over these processes, Hillpointe sets a high bar for excellence and efficiency in the real estate industry. Working at Hillpointe is more than just a job; it offers a career-defining opportunity to be part of an innovative, forward-thinking team that makes a tangible impact on both day-to-day operations and the overall success of the company. The team environment nurtures creativity, professional growth, and collaboration, allowing employees to contribute meaningfully to the company’s mission and vision. Joining Hillpointe means being part of a dynamic, fast-paced workplace where innovation and strong execution go hand in hand to deliver exceptional housing solutions. The Resident Experience Manager role within Hillpointe is a key position that supports the leasing and resident satisfaction efforts aimed at promoting occupancy, retention, and revenue goals of the community. This position requires a proactive individual focused on engaging with both prospective and current residents to ensure excellent customer service and smooth leasing operations. The Resident Experience Manager plays an essential role in identifying operational improvements and contributing innovative solutions that enhance the overall resident experience and operational efficiency. Staying updated with industry trends and best practices is crucial in this role, as it helps to foster continuous improvement within the community. Responsibilities include conducting sales and leasing activities, collaborating on marketing strategies including enhancing social media presence, utilizing CRM and leasing software for tracking, and leading the guest service team to achieve performance standards. This role demands strong interpersonal and communication skills, a detail-oriented approach, and the ability to manage multiple tasks efficiently while maintaining high standards for resident satisfaction and retention. The Resident Experience Manager is integral to maintaining Hillpointe’s reputation for excellence in community management and resident engagement, offering an opportunity to grow professionally while contributing directly to the company’s success and overarching goals.