Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
Professional development opportunities
flexible scheduling
community events
Job Description
We are seeking a dependable and detail-oriented Resident Experience Concierge to become an integral part of our on-site team at a dynamic student housing community. Our property is dedicated to providing a welcoming, secure, and vibrant living environment for students, focusing on exceptional resident services and community engagement. As a specialist in student residential support, we pride ourselves on promoting a friendly, efficient, and engaging atmosphere that encourages academic success and personal growth among our residents.
The Resident Experience Concierge plays a vital role in managing the receipt, organization, and prompt delivery of packages and mail to our residents, ensuring their convenience and satisfaction. This position goes beyond basic mail services by supporting a broader resident experience through community interaction, involvement in resident events, collaboration in marketing initiatives, and active participation in social media efforts. The role demands strong organizational skills, attention to detail, and consistent professionalism.
Our ideal Resident Experience Concierge is someone who thrives in a fast-paced, community-oriented environment and can maintain excellent communication and customer service standards. You will be responsible for receiving incoming packages and mail, logging them accurately, sorting and storing them securely according to our property protocols, and promptly notifying residents of their arrivals. The delivery of packages may involve transporting items directly to residents' doors or gathering spots within the community, helping ensure convenience and enhancing the resident experience.
In addition to your mailroom duties, you will occasionally assist with resident lifestyle events and on- and off-campus marketing efforts aimed at boosting community engagement and strengthening resident satisfaction. This may include support in event setup, promotion, or social media content creation, which aids in building a connected and vibrant housing community.
This position reports directly to the Community Manager and does not have direct reports. You should be physically able to meet the demands of the role, which includes lifting and moving packages and standing for extended periods – accommodations will be provided as necessary. Occasional travel may be required to support marketing or community initiatives.
If you have prior experience in mailroom operations, package management, front desk services, concierge roles, hospitality, retail, or customer service environments, you will find this position rewarding and suitable to your skill set. Proficiency in Microsoft Office and a keen ability to manage time efficiently are essential for success in this role.
Join us in creating an exceptional living experience where residents feel cared for and engaged. Your contribution as a Resident Experience Concierge will directly impact the daily lives of students and contribute to building a supportive housing community that fosters connection and well-being.
The Resident Experience Concierge plays a vital role in managing the receipt, organization, and prompt delivery of packages and mail to our residents, ensuring their convenience and satisfaction. This position goes beyond basic mail services by supporting a broader resident experience through community interaction, involvement in resident events, collaboration in marketing initiatives, and active participation in social media efforts. The role demands strong organizational skills, attention to detail, and consistent professionalism.
Our ideal Resident Experience Concierge is someone who thrives in a fast-paced, community-oriented environment and can maintain excellent communication and customer service standards. You will be responsible for receiving incoming packages and mail, logging them accurately, sorting and storing them securely according to our property protocols, and promptly notifying residents of their arrivals. The delivery of packages may involve transporting items directly to residents' doors or gathering spots within the community, helping ensure convenience and enhancing the resident experience.
In addition to your mailroom duties, you will occasionally assist with resident lifestyle events and on- and off-campus marketing efforts aimed at boosting community engagement and strengthening resident satisfaction. This may include support in event setup, promotion, or social media content creation, which aids in building a connected and vibrant housing community.
This position reports directly to the Community Manager and does not have direct reports. You should be physically able to meet the demands of the role, which includes lifting and moving packages and standing for extended periods – accommodations will be provided as necessary. Occasional travel may be required to support marketing or community initiatives.
If you have prior experience in mailroom operations, package management, front desk services, concierge roles, hospitality, retail, or customer service environments, you will find this position rewarding and suitable to your skill set. Proficiency in Microsoft Office and a keen ability to manage time efficiently are essential for success in this role.
Join us in creating an exceptional living experience where residents feel cared for and engaged. Your contribution as a Resident Experience Concierge will directly impact the daily lives of students and contribute to building a supportive housing community that fosters connection and well-being.
Job Requirements
- High school diploma or equivalent
- Strong attention to detail
- Ability to communicate clearly and professionally
- Efficient time management skills
- Ability to work well in team environments
- High level of integrity and professionalism
- Must be able to complete all physical requirements of this role with or without a reasonable accommodation
- Occasional travel may be necessary
Job Qualifications
- High school diploma or equivalent
- Strong attention to detail
- Ability to communicate clearly and professionally with residents, team members, and vendors
- Efficient time management skills
- Proven ability to work effectively within team environments
- High level of integrity and professionalism
- Experience in mailroom, package management, front desk, concierge, hospitality, retail, or customer service support
- Familiarity with community engagement or social media efforts
- Proficiency in Microsoft Office
Job Duties
- Receive and log incoming packages and mail deliveries
- Sort, organize, and store packages in the mailroom according to property protocols
- Notify residents of package arrivals
- Deliver packages directly to resident doors or designated delivery areas if applicable
- Assist residents with package pick-up and questions during mailroom hours
- Maintain a clean, organized, and secure mailroom environment
- Communicate with the front office and maintenance team as needed
- Report any delivery issues, damage, or safety concerns immediately
- Support resident lifestyle events, on- and off-campus marketing initiatives, and social media efforts
- Perform all other duties and tasks as assigned by management
Job Criteria
Experience
No experience required
Job Location
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